EXCELLENCE IN SERVICE AND FOOD!!! - Pine and Crane Los Angeles - Kaufe eine Reservierung
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😍 5/5 - EXCELLENCE IN SERVICE AND FOOD!!!
By 👻 @Jeremy, 02/16/2021 3:00 am
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I don't even know where to begin with this establishment. It was all just... SO GOOD!!!! From the initial phone call to inquire about which sake would be best for warming at home, to the ordering process, then to the next call to see if we could push our order time back 15 minutes, to the FOOD which was absolutely delicious, to the call to the manager to ask about something that we mistakenly forgot to order, then to surprise text message I received with a bonus gift card!
So this is where I will begin -- My fiance and I were looking for a new restaurant to try for our Engagement Anniversary / Valentine's Day. We stumbled upon Joy and Pine & Crane not knowing initially that they are sister restaurants. Both looked amazing so we thought we'd give one a try. Pine & Crane was the one we chose. While placing the order online, I noticed there wasn't any to go options for hot sake, so I called to inquire. The sweet young woman who answered the phone was incredibly helpful and asked around to her colleagues (during a V-Day rush I might add) to ask which one they thought would be best to take home and warm. They suggested the Panda, and even gave me some instruction how to best warm it for optimal taste. I went on the site to complete the order with the Panda in my cart, or so I thought. More on that later....
After placing the order, I realized with the distance between my home and the restaurant that I likely would not be there in the time I chose on their very simple and easy to use online ordering system, so I called to request a time change. Nina answered and couldn't have been more pleasant and accommodating. She said that in order to change the time, she would have to cancel the order outright and replace it with a different order. Not wanting her to go through the trouble, I just told her to keep the initial time and I would get there as soon as I could. She then kindly offered to continue checking up on my order to make sure nothing was getting cold. I mean, who does that?! Especially when they are super busy filling holiday orders! Such wonderful service. Nina then told me to ask for her when I arrived so she could personally double check the order to make sure all looked good. WOW!
Once I arrived to pickup my order, I was extremely impressed with the COVID safe pickup system. The employees are all inside of the restaurant with two fast and efficient pickup windows positioned behind plexiglass. The pickup lines are clearly marked and there are markings on the ground to notate the six foot distance between waiting patrons. When it was my time to pick up the order, I arrived at the window and asked for Nina as instructed. Nina came to the window (masked like all employees) with such a jovial attitude and genuine smile (with her eyes). She remembered who I was and went back to check on my order. When she came back with it, she told me she threw in a few extra side orders of white rice and a "Homemade Dan Kit" in case the Dan Dan Noodles we ordered were cold when I got back home. This was such a wonderful touch! She then told me if there was anything that wasn't to my liking, to please call her back. I mean, can this service get any better? Well, actually yes it can!
As most will probably agree, take-out during the pandemic typically does not taste as good as it does when dining at the restaurant. That is probably the case all the time, but I digress. Once I arrived home with our food and we began eating, our mouths and stomachs were not only incredibly satisfied, but also amazingly impressed with how delicious the food actually was, even as take out! The only "issue" was, we didn't get the Panda sake we thought we ordered. So I called Nina... and the excellent service continues...
I spoke with Nina AGAIN and informed her that we did not receive the Sake we ordered. She remembered the conversation about me wanting a sake that could be warmed at home, even though she wasn't even the one I was talking to on the phone! So she goes into the system to check our order and lets me know that the sake never made it on the actual order which is why it didn't make it into my bag. I must have forgotten to press "ADD TO CART" and felt really bad for bothering her with my mistake. She then told me not to worry, that next time I came she would treat me to some sake. I thanked her and went back to my satisfied belly full of delicious Taiwanese food.
THEN...
30 minutes later, I receive a text message saying Pine & Crane has sent me a gift card in the amount of the sake. Like I said, the service actually got even better!
In closing, Nina and the entire staff at Pine & Crane should be awarded for their excellent service and delicious food. I just wish I would have known about this restaurant sooner. Now I know the first place I will go for dinner once the pandemic is over.
Thank you Nina and Pine & Crane for making our engagement anniversary extra special. We can't wait to have a glass of sake with you in person.
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