Delicious food. Sadly terrible service - Peninsula Restaurant London - Kaufe eine Reservierung
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😒 3/5 - Delicious food. Sadly terrible service
By 👻 @Bruno B, 02/24/2020 3:00 am
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Because there is no rating between "Average" and "Very Good" (for example "Good"), I am (slightly reluctantly) giving it a rating of "Average". The food was Very Good indeed (beautiful presentation, tasty, fresh). However, our experience was completely spoilt by the service which was REALLY POOR, bordering on unacceptable, for a restaurant of this reputation, standing and price category. Almost empty restaurant, 2 male waiters (obviously lacking any basic training) and one female. One of the male waiters did not seem to know enough English to even understand some of the simple questions we asked. Between him and his other male colleague, they gave us completely opposite and contradictory answers to the same question about the size of the portions on the tasting menu compared to "a la carte". The only member of staff who had a minimum of professionalism and elegance was the female member of the front-of-house staff. Then came the surprising incident of the expensive red wine. For full details, see another review entitled "This was one of the weirdest" (the reviewer, who was one of the diners at our table that evening, has described in detail our unfortunate and unpleasant experience in more detail).
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