I booked 4 rooms for a 3-day stay back in Feb for my - Pendry San Diego - Trade Reservierungs
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🤢 2/5 - I booked 4 rooms for a 3-day stay back in Feb for my
By 👻 @Jennifer C., 06/29/2022 3:00 am
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I booked 4 rooms for a 3-day stay back in Feb for my teachers and I to attend a conference in June near the SD Pendry. We booked it with a district credit card. The Pendry took the deposit from the credit card 3-days before we arrived. Once we arrived the Pendry charged my teacher's personal credit cards and not the district card for their rooms. It was noticed on Day 1. Our district secretary called the Pendry and added our district credit card for a second time. Three days later, my teachers checked out in the AM and had their credit cards charged for the full amount, including the amount previously paid as the deposit. It took another trip to Guest Services to request this was reversed and the district credit card be used. By 2:00pm, the amount minus the deposit was credited back to their accounts. We need to wait to make sure that my teachers were not charged for the deposit and that this amount was paid twice. Needless to say, my teachers and I were stressed and frustrated by this occurrence. It should not take three phone calls and three trips to the front desk to get payment cleared up. We attend this conference annually and always select to stay at the Pendry. This frustration may encourage me to look into another hotel next year.
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