Great, except for one staff member - Pasta Bar Singapore - Kaufe eine Reservierung
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๐ 4/5 - Great, except for one staff member
By ๐ป @Sychim, 11/20/2022 3:00 am
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Our lunch experience there was almost perfect. The food (especially the lobster ravioli) was fantastic and staff members were attentive, polite, friendly and welcoming. Except for one. Without going into specifics, service staff members should understand that customers do not always know everything about a restaurant, especially if it's our first visit. We do not always recall your operating hours, we do not know what your SOPs are, we may be a bit hard of hearing (because of the loud music in the background) and because of this, we make mistakes. In situations like this, it's fair that staff members inform us of our errors (or lack of knowledge), and gently guide us in the right direction. Unfortunately, gentleness is not a trait associated with this staff member and customer mistakes cannot be tolerated. So I was at the receiving end of a sarcastic remark, and subsequently, almost a militant-like usher to my seat (alas, another misunderstanding because of the music in the background). So please, be kind. You may think your words are harmless, but there are ways to phrase it better.
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