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😒 3/5 - We had this reservation made for weeks and were really
By 👻 @Jenny M., 01/14/2024 3:00 am
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We had this reservation made for weeks and were really looking forward to it, as we are HUGE lovers of your sister restaurant HILLSTONE in winter park. We arrived right at 6:00 for our reservation, we did not get sat until 6:18. So, we waited 18 minutes with a reservation. We ordered as soon as our waitress came over, she was very polite and sweet. We got the rosemary bread as our app and it was delicious just as it is at Houston's. For our meals we both got prime rib. It arrived quickly but then we had to wait an odd amount of time for the horseradish sauce we asked for. ( by the time she brought it, my husband was almost half way done already). We order prime rib anytime a steak house offers it, and unfortunately this was one of the worst prime ribs we've ever had. There was barely any flavor, we were both very disappointed. I had to ask for my water to be refilled and had to remind the waitress about my husbands drink order that still had not arrived. No one brought over the special fry salt that they normally bring. Once we finished we sat there for almost 15 minutes before someone came to clear the plates or ask if we wanted dessert. Honestly, the service was awful - she was sweet and smiley but when comparing the service to hillstone/ they blow palm beach grille OUT OF THE WATER. The ambiance is dark and crowded. When waiting for your table you are asked to stand by the bar with a bunch of other people who are all being smushed and bumped into. ( they do have valet parking ) We will not return to palm beach grille.
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