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Packhorse Inn Moulton Newmarket Tripadvisor Reviews
Latest Reviews On Tripadvisor
40 Reviews
0 Replys |
Very Disappointed !!
Very, very poor rude, unfriendly service. We live locally and decided to try this expensive pub/hotel after hearing about the refurb. Upon arriving we was given a table in the empty restaurant. One of my party wanted a large vodka and tonic and the bar girl tried to put it in a half pint lager glass, my friend said can he have it in a bowl glass where you can put lots of ice in and the whole drink. The girl said we do not have those type of glasses which is utterly ridiculous for a place this size. So he had to drink a large vodka in a wine glass. We sat down and was given menus there is very, very little to choose from with just 4 main dishes plus £75 steak. There is no salmon (come on everyone has salmon on the menu) no sausage and mash or generally lunchtime things you would eat. The menu is basically dreadful. We ordered anyway and found the food very basic and very small portions especially the cod. The mediterranean looking woman serving doesn't smile has no personality and is very rude. The radiator was on full blast and very hot next to us their heating bill must be massive, in the toliets it was like a sauna. We will not be back and strongly recommend the management give the staff some friendliness training and also add more choice on the expensive menu !
Be the first to ReplyDisappointed
Have been frequenting this place since it first opened and was always happy with service hotel etc but since the recent changes I April 2024 have been over several times as a couple and with friends very disappointed in the service, food not on point service very bad not attentive, slow and uninterested staff food extremely small,portions orders mixed up and late sent to wrong table, wrong glasses for drinks, such a disappointment after recommending and taking friends!
Be the first to ReplyPoor, lost it’s character, totally ruin
Poor, totally ruined it, poor service. Lost its charm and character. The re vamp has ruined the character, very bland, and service was shocking. Maybe some local staff would help….
Be the first to ReplyNOT GOOD
Booked in early March for dinner in the newly revamped restaurant, arrived and was shown to our table .in the back room,which was dingy and poorly lit, ordered drinks, shortly after ordered food. Starter came but we were still waiting for our drinks.which eventually came . Some 50 minuets later as we were going to ask for the bill, our mains came, The food was nice, somebody said the meat was resting and was the reason for the delay. when asked why we not in the newly refurbished dining room he replied you are in the dining room and walked off which was very rude The young staff on duty were very helpful. the senior staff should should take note. Having lived in Moulton for 14 years , perhaps the local is not to visit again.
Be the first to ReplyAVERAGE SUNDAY LUNCH
Having eaten at The Packhorse more than 10 times previously we were disappointed on this occasion. The food was fine, although my main course was warm rather than hot. The main problem was the service. There were plenty of staff and they were all charming. The problem was that they weren't effective; we had to ask for our starter plates to be cleared after 15 minutes of finishing our food. We then had to chase up our main courses after waiting half an hour after finishing our starters. Even then only 3 of 4 meals arrived together! The only niggle about the food is that there were no plain vegetable side dishes such as green beans, spinach etc. The service really tainted the meal and, for the first time, we were all disappointed by our experience.
Be the first to ReplyBad experience!!
Went for a Birthday lunch Slow service, waited for 40 minutes before ordered taken, made to feel like they didn’t want us to be there very unwelcoming, and food below average I appreciate that they are closing down for 2 months on Saturday but limited wine, beers etc If you can not keep your standards because you are closing, just close down not go down Very disappointed
Be the first to ReplyAbsolutely lovely
A really lovely Christmas Eve lunch with the family. Great food and fabulous service. We would highly recommend.
Be the first to ReplyVery bad experience on this occasion
We love going to the packhorse but on this occasion for Sunday lunch the standard was well below standard. The wife and I both ordered Beef but on this occasion the Beef was cut very thin and my wife’s Beef came with pieces of string in the meat and when I mentioned it to the waiter it was just ignored. I booked this lunch for my wife’s birthday and when booking online there is a question is this a special occasion or something like that so I did put wife’s birthday but she never even received a happy birthday so why ask the question when booking. Next to us was a table of 4 and when they left one of the waiters was rushing around like a headless chicken stumping around on the wooded floor slamming down the glasses and cutlery when setting up for the next sitting and the suddenly pulled the spare chair next to the wife away without saying excuse me or anything at all just grab it . He was running around so much and out of control he even fell over . When I asked for the bill I had my phone open with the chestnut app for the points to be added the waiter said I have to take your phone to scan it . When he returned he just returned with my phone and payment card machine no bill to check what I was paying for . I just paid and left and not very happy with my experience on this occasion.
Be the first to ReplyTasty, cheap, ugly.
Very nice and fast service, very good main course, small selection of desserts. Quite low prices. Unfortunately, interior design requires a lot of work and money.
Be the first to ReplyMisled and left disappointed!
Well, where do we even start?! My partner booked an overnight stay at The Packhorse Inn as a surprise treat for our first anniversary together. My partner booked the Better King and as stated on their website, the rooms are Parisian themed and as I love French & vintage style he thought this would be perfect for me. When we arrived, we were taken to our room and immediately my partner’s face dropped. You could see it just was not what he was expecting. We stayed in “Ouse” and it was dark, navy blue with checked bedding. This is not Parisian theme! After speaking with a lady on the phone, it transpired that we were staying in the correct room just that there website is extremely misleading! Not to worry we thought, we will still have a lovely night away. It then went from bad to worse. My partner opened the chest of drawers and the door handle came off clean in his hand. Paint was peeling off the walls in multiple places and with the walls being navy, it was very noticeable. The WiFi signal was so poor to the room that we couldn’t connect to our phones or Netflix on the television. There is also no phone signal either. We then noticed that part of the duvet was coming out the cover and the duvet had blood on it!!! The blood was faded so it had obviously been washed but it’s not really what you want to see. Especially when the room has cost you over £200 a night. I then went to get ready for dinner and the shower was broken. Both the rainfall head and the smaller head so I was completely unable to shower. It was at this point that we decided to complain and enough was enough. We aren’t people to usually complain but this was an absolute joke. We spoke with the manager who was really friendly and helpful. He explained that he may possibly be able to move us but the only room they had was another room upstairs with a broken bed!! As you can imagine, the picture that this place was painting wasn’t a great one and our impressions were dwindling. He then gave us a drink at the bar and went to investigate the room. He fixed the small shower head and off we went back to get ready for dinner. We had wasted about 2-3 hours at this point. We had dinner and thankfully, it was amazing. We had Camembert and steak and really really enjoyed it. We also had a complimentary glass of Prosecco which was very much enjoyed. The manager also paid for our dinner as a goodwill gesture and we were also very grateful for this. However, we had no qualms paying for dinner as this was well worth every penny and was delicious. Also, minor detail… I know the place allows dogs but not everyone wants to be eating an upmarket meal in an enclosed space with a hairy German shepherd! It just seemed abit bizarre to us that a place like that let dogs in the evening. Seemed very strange. We left the next morning still feeling really deflated purely because it just wasn’t the treat that my partner had hoped. We have stayed in other places (notably The Dial House) for the same amount of money and the two places aren’t even comparable. We then decided that we still felt disappointed so we reached out to the manager to express our feelings. He was so helpful as before and offered us a free stay at the hotel as an apology. We were so pleased with this and offered some dates we could come. This was at the end of November and we haven’t heard a peep. I then chased last week and haven’t heard anything. So it has left no choice but to leave this very out of character review and warn others that you might want to think again before booking. It’s such a shame because it’s a lovely place in a lovely setting but we felt so disappointed and the fact that no one has even bothered to get back to us via email has left a really bad taste. Such a shame because they could’ve handled this so much better! I have never ever complained before like this. I personally don’t like the confrontation but I feel that this can’t be left and people need to know.
Be the first to ReplyGood food, shame about the service.
We went here as a treat as we had been to other restaurants in the group. The food was lovely, we both really enjoyed it. But unfortunately the service was terrible. We were given dessert menus, and no one came back for 40/ 50 minutes, so we then decided not to have one at risk of waiting longer with no drinks also. So we decided to get the bill, but no one came back with the bill, so I went up to the bar as I was fed up waiting. It's such a shame.
Be the first to ReplyTerrible
Rude dismissive staff, just like the dunwich ship chestnut group staff only interested in you if they assume you earn over £100k a year. Ordered two bowls of chips which were under cooked and inedible. No staff around to clear plates or would have asked for money back. Definitely would not return.
Be the first to ReplyUpdate from just called im
Stayed here for 3 nights, great room, clean & warm, loved the bar area & Very pleasant, attentive staff, but to be fair, it was the food that really wowed us. Truly outstanding 3days break, Thankyou
Be the first to ReplyMr Tull
Great pub great location. 6 of us had a Sunday roast. Most of the beef was fat everything else was poor to so over priced. Be back for a drink but not the food shame
Be the first to ReplyFebruary Break
This was our 3rd time at this small chain of inns / hotels but the first at the Packhorse Inn. Overall, this is a lovely place to stay, with very comfortable rooms, very good food and attentive and friendly staff. Unfortunately, our stay was marred by an aggressive local who had been drinking for several hours in the bar. He took a dislike to us for some reason which meant we had to leave the bar and stay in our room for a few hours until dinner to avoid further confrontation.
Be the first to ReplySimply excellent - Thanks!
An outstanding lunch for a table of twelve. I am lucky enough to dine at some excellent restaurants, but rarely come away so totally satisfied with a meal; especially given the value. The chef and kitchen team deserve a massive thumbs up. It took significant self-control not to order another chocolate brownie & popcorn dessert… The service and setting was friendly, welcoming and comfortable. What a great place. It’s a long time since I left a TA review, but felt this deserved a few minutes of my time by way of a thank you.
Be the first to ReplyVery enjoyable meal
3 good courses that both my husband and I enjoyed. Best part was the delightful deserts. Finished of a lovely meal. We had a £31 bottle of red wine, which we both liked.
Be the first to ReplyMixed Bag
This was my second visit this time in a group of six good friends. The company , atmosphere and the service were excellent. The drinks and especially the Pinot Noir (503) were all very good. The food was all well presented however I felt it was a case of style over substance. The trout lacked flavour as did the dressings and flavoured oil. The Sirloin Steak at £31 was very poor in quality . Flavour was good however the meat was very tough and someone felt the need to slice it before serving. Chips were good as was the salad. The dessert, clementine bread and butter pudding had more flavour and was well presented but was a very poor portion. Flavour was good but pudding was a little soggy. I enjoyed the custard and cinnamon ice cream. A little more attention with the cooking of the meat and care with flavourings would really have elevated my opinion. I will certainly return as the promise is there
Be the first to ReplyJust called in
We just called in & after looking at menu decided to eat instead of going back to our hotel 3 miles away. Ambiance… Very relaxed Staff … Attentive & warm to talk with Food. WOWWWW. A fabulous meal, only one course, as we’ve reached a stage in life when you really can’t push it. Big thanks to excellent staff all round. Thankyou Alan & Bev
Be the first to ReplyAnother Successful Visit
Visited on a cold and wet Sunday afternoon just for drinks and nibbles on this ocassion in the bar area late afternoon to find it well supported. There was a lovely log fire burning with a choice of comfortable chairs or bar stools at the bar. The staff were friendly and helpful and we were made to feel very welcome. They now open all afternoon for main meals too.
Be the first to ReplyWonderful Sunday lunch
Probably one of the best Sunday lunches we have had. Excellent service, fantastic choice of food and a cracking wine list. Was busy so make sure you book ahead. We had the gazpacho and whipped goats cheese beet salad. Both were delicious. For mains we had roast pork and the courgette and tomato tart. All washed down with the lovely appalls and a glass of very nice Essex sparkling rose. Will definitely return here
Be the first to ReplyGreat Sunday dinner
Sunday roast today , did not disappoint! Service friendly and food fantastic as always. Service was very quick , but not to the extent to make it feel rushed.
Be the first to ReplyTour of chestnut group pubs : Trip 2 The Packhorse Moulton
So having reviewed The 3 BlackBirds we are on a tour of all the pubs in this group (currently 15) . Each time we go with a couple we have known for years to meet for a meal. So this pub was far better than the first. Excellent service, no long waits neither were we rushed. As always beautiful decor and well kept up. Immediately feels like a special place to eat. We all chose a roast and our big test as always are we allowed extra gravy! It was no problem and a large jug arrived. The vegetables and Yorkshires amazing. Only slight criticism would be the pork was wafer thin and looked like pale bacon though obviously not. We just felt it should have been thicker. The roasts not super crispy but overall a far better roast than its sister The 3 Blackbirds. Dessert was delicious and they happily accommodated one of us only wanting a scoop of sorbet. Definitely no improvements needed here. We felt good value for the money. So current league 1. The Packhorse 2. The 3 Blackbirds Off to Bury St Edmonds next …..
Be the first to ReplyFantastic Service, Care and attention
We went for dinner for a post pandemic reunion with our close friends from Spain on Friday. The food, wine and beer were fabulous and we really enjoyed the atmosphere. We'd like to thank Rob in particular for his care, attention and patience with my elderly mum. He went above and beyond to accommodate her needs. Thanks to the chefs and kitchen staff who also played their part. The service was exceptional all round. Thank you all again and we hope to visit again soon.
Be the first to ReplyGood Sunday Lunch
This was a very good Sunday lunch with great service. The beets salad with creamed goats cheese was a nice twist and highly recommended. The beef was tender and the Yorkshire pudding nicely cooked. The decor was lovely, just right for a country pub. The rooms looked nice too.
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