Before I begin I'd like to preface this with I NEVER write - Oxomoco - Kaufe eine Reservierung
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🤮 1/5 - Before I begin I'd like to preface this with I NEVER write
By 👻 @James F., 03/19/2024 3:00 am
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Before I begin I'd like to preface this with I NEVER write reviews and I NEVER tip under 15%. I used to work in the restaurant industry as a waiter and bartender. I have great respect for those who work in the service industry. However, I can say without a doubt this was the WORST service experience of my life. This was a special restaurant booked for my best friends birthday. The food was decent but underwhelming for a Michelin star restaurant. Especially coming from my friend who is from Tampico, Tamaulipas, MX and lives in Austin, TX. But the real kicker was the service. We had the 3 different servers over the course of our meal. The first was extremely pleasant and nice. The second was rude and condescending but nothing near as infuriating as the 3rd server. And had the it just been the first two servers I wouldn't have been angry enough to write a review or leave such a poor tip. Now to the 3rd server: the blonde, flamboyant server with glasses. He could not have been more rude and condescending if he was a prison guard at a maximum security prison. The first server misheard me and brought the wrong drink. Which I drank and didn't say anything because I'm terrified to send things back. But when I ordered a second drink I made sure that she was sending the correct drink over in a very polite manner. However, when the 3rd server asked if I wanted another drink which I said yes and specified the correct order. I then watched the bartender make the wrong drink 15 ft away from me. When he brought it over I specified if it was the correct drink and asked for the correct one very politely. He very rudely rolled his eyes and walked away. Up until this point everything was fine with me. I then watched and listened to him and the bartender complain and roll their eyes about me while I started directly at them to make them aware I could hear them. I do not complain often. But ridiculing me and complaining about me while I am in earshot and within eyesight is unacceptable. At the very least have the courtesy to go into the back room and complain. We were all severely disappointment with this restaurant. And while everything else (the food, location, presentation, timing of the course's) was all very poor, it was the service in the end that brought me to write this review. I am absolutely certain that you can find a better Mexican restaurant in the city and am completely perplexed how they obtained a Michelin star.
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