If the owner doesn’t care……. - One Ashbourne London - Kaufe eine Reservierung
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🤢 2/5 - If the owner doesn’t care…….
By 👻 @roz a, 01/04/2024 3:00 am
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We had our reservation for 4 cancelled a day in advance as they taken a booking for the whole restaurant. Fair enough and we were begrudgingly offered starters on the house if we rebooked. Ate there tonight and when we reminded the waiter before the bill came we were told they’d only knock off two starters. Service was a shambles. Waited twenty minutes for bottled water which we asked for three times. Three starters came then one later, two mains then two later. Staff no idea about menu or how to place order on iPad. It seems everyone is new and untrained. Waitress three days, head waiter 10 days. The delightful front of house lady (three weeks) tried really hard to rectify the situation with the starters and expressed our dissatisfaction to the boss who was sat at a table but didn’t come over. She managed to get him to knock off three starters. I said it wasn’t what we’d been offered and was incredibly petty but he wouldn’t budge. I won’t be going back.
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