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🤮 1/5 - Horrible service
By 👻 @Eliza H, 03/29/2022 3:00 am
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I’m very unhappy with my experience. The service was horrible my server who is the lead bartender a male. My husband and I traveled from Tucson for my Anniversary Dinner. I wanted to just order sushi that was cooked because I’m pregnant and I can’t eat raw sushi. We were so excited to try this establishment. The server asked if we wanted anything to drink. We both only asked for water since I can’t have alcohol and my husband had to drive back to tucson after picking up our kids from the babysitter. Once our server noticed we were not drinking and getting light sushi he did not come back to ask yo refill our water. We waited for our sushi for well over 25 minutes. When we got our Sushi it was warm as if it had been sitting. He told us the sushi was backed up if we wanted to place more orders now as if trying to up charge the bill for a bigger tip percentage. I’ve worked in the restaurant industry and I would never treat a customer so poorly as this gentleman did to us. We are a mixed couple and we felt we were treated as poor just because I didn’t order more which I couldn’t because I was pregnant and I mainly came to try the sushi. He then did not come back to our table or make any type of conversation with us after dropping off warm sushi. The California roll and avocado roll was warm and wasn’t pleasant nor was it served properly. It was my anniversary and it was a Sunday night where it was not busy at all. If this is the customer service your lead bartender gives to customers. The managers Jessica Lee and James should be ashamed of themselves for giving such a title to a person who treats customers so poorly. I work for a Fortune 500 company and my team members knew I was excited about trying this establishment for the first time. I advised my team in Tucson my experience was horrible and we won’t be going back due to our server. They were shocked! It is definitely unacceptable and because we were pre judged from the start we were treated poorly. I’m so disappointed in this establishment and will be sending emails to the general managers. This server was still tipped at 30% because I myself was a server at a Japanese restaurant for over 7+ years and I regret giving that high of a tip with that bad of service. I also want to add he did not say Happy anniversary or cash me out but sent another lady to send me my check. Which is another slap in the face. Very disappointed for a special day that should always be remembered and celebrated in the best way. 5 years of marriage anniversary. I hope people think twice about coming here. We definitely will.
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