First time staying at the Nobu. - Nobu Hotel Las Vegas - Trade Reservierungs
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- Renovated 350 Sq.ft Offers 55" Hd Tv (Rain Shower Sophisticated)
- Renovated (450 Sq Ft One King Bed. Amenities Include Sofa 55")
- Renovated (450 Sq Ft 2 Queen Bed. Amenities Include Sofa 55")
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- 1k (Innovative Tech Savvy High Roller View 400 Sq Ft Plush Pillow)
- 550 Sq.ft Comes With Attached Sitting Room (Pull Out Couch 42")
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Ranked #20 in Las Vegas's Best Hotels.
🤮 1/5 - First time staying at the Nobu.
By 👻 @Annabelle Z., 12/21/2023 3:00 am
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My original reservation was at Caesar's palace. Although my arrival time was for midnight, when I arrived Caesar's had given away my room so they upgraded me to the Nobu tower. Arrived at the Nobu very small registration area deep in the Caesar's palace hotel. No one was at the desk. Two other patrons were in front of me. Waited 15 mins and finally the elevator door opens and out comes the registration clerk. Very nice girl. Got registered and into the room 30 mins after arriving at the desk. Entered the room and my initial thoughts were "this is nice." It is your typical boutique hotel. It reminded me a little of the Valencia hotel at Santana Row in San Jose. By all means not comparable, just reminded me of the hotel. Santana Row V hotel is 10 times better. Anyway, bathroom is large and Japanese inspired. The room was clean. A bit outdated but it was clean. First night no problems. After our second night we woke up to a flooded bathroom. There was water all over the floor coming from the sink. Waking up I needed to use the bathroom. I didn't see that the floor was wet until I took my first step, slipped and fell. I called down to maintenance and the lady on the phone said she would send someone up right away. Waited for approximately 45 minutes before maintenance showed up. Took him about 30 minutes to fix the problem. He explained what happened and did not make any sense. He called housekeeping to clean up the wet floor. Housekeeping used a vacuum similar to a shop vac to clean the water then dumped the dirty water into the shower. After they were done they did not bother to clean the shower where they dumped the dirty water. This is unsanitary and unacceptable! On day 3 the shower was turned to the farthest left for hot water. Water wasn't hot. I thought maybe too many people using the showers at the same time. Day 4 upon departure, showered again and water was cool although turned to the maximum for hot. Couldn't be coincidental that there isn't any hot water AGAIN! Called down to the front desk to complain about the plumbing issues at the hotel from the flood in the bathroom to no running hot water. The front desk person didn't want to hear it do she punted it to a manager. Transferred the call and it went to voicemail. Nice! Left a detailed message with my phone number. I never received a call from anyone. No apology! Being bumped from Caesar's to Nobu did not feel like an upgrade experience. What is happening Caesar! Since I did not hear from anyone I decided to write this review instead. Our experience would have been 3.5 stars for room cleanliness and first impression but the plumbing issue and no response from management is the reason for 1 star.
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