Very disappointed in our visit. - Muse by Tom Aikens London - Kaufe eine Reservierung
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London's Best Restaurants that are most frequently booked by customers of Muse by Tom Aikens London
🤢 2/5 - Very disappointed in our visit.
By 👻 @rbears, 12/12/2023 3:00 am
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Let’s start with the positive, the food, which to be honest is why you visit restaurants, was overall good with some expectational dishes. The 10 course tasting was both delicious, innovative, using some of our favourite ingredients from around the UK. The langoustine has to be our favourite and loved their take on the classic prawn on toast. Sadly that’s where the positive ends. The restaurant is within a traditional muse, so small and compact, which made for a very chaotic evening. The seating has to be some of the worst we have had to endure, which made for a very uncomfortable experience. How can you seat a party of 4 with the table coming right up to your chest is beyond us. The place is very warm, so beware. We also felt ignored by the front of house staff, who frankly let us down with their slow, chaotic and sometime ignored service. We noticed the party of 5 at the next table appear to have the attention you come to expect from a Michelin star restaurants. We had to ask the staff twice if they would bring our pairing after the dish was serviced, after our first pairing was service 15 mins before. The sommelier lack the knowledge and rush her explanation of the wine, and failed to give any reason why it was paired with the dish. This is sommelier 101. At the end of the evening the guests are given a small care package. We were given one per couple after seeing that same party of 5 given one each. All guests should be treated equally. Sadly the poor experience, mean I had given it only 2 stars and sits at the bottom of the list of 12 Michelin restaurants we have visited in 2023.
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