Two stars for failed service, regarding low class, drunken - Morimoto Napa - Kaufe eine Reservierung
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🤢 2/5 - Two stars for failed service, regarding low class, drunken
By 👻 @Ashley S., 03/05/2023 3:00 am
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Two stars for failed service, regarding low class, drunken patrons dining in your establishment! We were a party of four, dining beside a large group of inebriated woman. These woman were so loud and obnoxious, the entire dining area was at the mercy of their bad behavior. No waiter or manager interfered, everyone was suffering. We had enough, my friend stood up, politely asking them to stop yelling. She was called four letter words, followed by being physically assaulted by one of them as they were walking out. She followed the girl to the front entrance, wanting to call the police, pressing charges for assault and drunk in public. Your hostesses were overwhelmed by the bad behavior and loud yelling, within several seconds your manager appeared, throwing these drunk woman out, sincerely apologizing to my guest. This should have never escalated to this point, your staff should have tossed them out long before or stopped serving them alcohol. Mind, the entire main dining area was complaining about these woman, people were outraged! People pay allot of money to dine in your restaurants, this kind of behavior should never be tolerated. Our waiter deeply apologized for this behavior, saying, I'm trying to get them paid and out. In the future, please intervene when guests are loud and disrespectful, your guests should never be subjected to this kind of behavior. My friend was horrified, she felt her entire experience was destroyed, nerves shot. We regularly dine at Morimoto Maui, excited to try your Napa Valley location. Your food and desserts are phenomenal, not impressed by the way this was handled. Your guests deserve an exceptional dining experience.
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