AppointmentTrader FAQ - Moon Palace® Cancun - All Inclusive Resort Cancún - Trade Reservierungs
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Moon Palace® Cancun - All Inclusive Resort Cancún Reviews from The Last Year
2 1/2 stars
I read many reviews before our trip. I found most of them to be very true. There is a strong sulfur smell coming from the ocean. It’s worse in some areas. We smelled it everyday while walking .5 miles to the pool. Very few went in the ocean. Rooms are dated but not too bad. Pool service was great. It was clean and the staff were very professional. An adult only pool is needed for non Grand guests. The food was consistently bad. We compared the flavor and quality to airplane food. We tried several restaurants, pool service and room service (bad food). Service however was good. We tried several “alcoholic” drinks all over the property. The should just say it’s a dry hotel. To say they are watered down is being generous. For families who want to cheaply vacation with their kids I think this is a resort for you. For adults traveling without kids who want good food, good drinks with alcohol and relaxing pool time it’s not the resort for you. I’ve stayed at better.
Amazing resort where the staff work really hard
Please don’t pay attention to the bad reviews, moon palace is an excellent resort with extremely hard working staff who cannot do enough for you. We are still here as I write this and have come as 2 families of 4 - with 4 teenage boys between us. We have had no issues booking any restaurants for all of us and the food has been incredible with lots of variety and options all day. The beach is lovely as it can be, they work hard to battle the seaweed, it is unfortunate that this climate change issue has affected the water and beach, but this isn’t the fault of the resort! We paid money to go into the grand for the day which was good value as can use the water park and restaurants. We have also booked some trips and looking forward to the cenotes!
Fantastic family holiday
Back from an amazing experience @ Moon Place, Cancun. We stayed in Nizuc and couldn't fault the accommodation, we had a garden/sea view room which was wonderful and was cleaned daily. We experienced all restaurants and Habibi's in the Grand was our favourite. Least favourite and not worth going too is Los Caporales in the Lobby of Nizuc, (we went lunch time) and Agra - Indian served near the pool in Nizuc for dinner- it's not a patch on the Agra a la-carte restaurant which is def. worth going too, best fish curry ever. Hubby played a round of golf and we experienced breakfast and dinner at all restaurants there, all were fantastic. Must give out a massive shout out to Edwardo, Alfondo & Daniel - pool conceriege @ Nizuc who's attention to detail and service at the pool was exceptional every day. If you are looking for a beach holiday, this is not the place to stay, we saw no-one on the beach or swimming. Seaweed lines the shore line, which to be fair they were clearing up everyday. The smell is not pleasant we didn't really smell it at Nizuc but you will def. at Sunrise. The cost of the tours were ridiculous, exp for a family of 4. We done the Dolphin exp, which was wonderful. But not what we thought, seeing them in a pool and not in the sea didn't sit comfortable with us. We will be back....
Group of 17
We just returned from Moon Palace Sunrise. The food was great but the servers really make the meals special. Shout out to Josue at Palapa Asadero for remembering us each day any making sure we were taking care of! Eleodoro at Riviera Maya made the whole meal an experience not just dinner! Delfino took care of our big group for breakfast at Gondola, we had time to relax and enjoy time together. And Gaspar at Carvao(formerly known as Arreficies) he was not our main server but gave our large table so much attention and made the best Mayan Coffee. These people made our trip memorable and made us feel special!
Great Service
The service was the best at el smoke Texas style. We were sitting down no more than 20 seconds when the servers came straight to us asking if we need any drinks or food and everytime we would request something, they would bring to us within a minute.
good times at smoke
restaurant smoke is very good. restaurant manager lorenzo was awesome. food is fantastic!!! had a great time. highly recommend it. all the food is fantastic and the service was awesome. come by and check it out. you won’t regret it. definitely coming back
Trip is not complete without meeting Ernesto the Dancing Chef!
We always enjoy our time at Palace Resorts and this trip was not exception. This time we want to give a shout out to Ernesto the Dancing Chef. Best ice cream and hands down best dance moves! Your trip will not be complete until you've danced for some ice cream!!
Dancing chef poolside
Ernesto the dancing chef serving ice cream poolside made our weekend! So fun, friendly, best ice cream server in the world. He dances with you and makes you feel so special as he serves you a bowl of delicious fresh ice cream or sorbet!!
Eneresto the Dancing Chef is one of the gens of this place
Ernesto the Dancing chef is the BEST. He dances, serves ice cream and brings all the energy. The man is a gem and should be everyone's bestie. If you don't see Ernesto, you're missing out on one of the best parts of this resort! While you're enjoying the pool, be on the lookout for him!
Won't likely return :(
Beds so comfortable, food was good, service was great. Dancing chef was the best. The trip planners were not great. First excursion was amazing, booked a second one being told it would include everything that it did not. They refused to help and we had a 12 hour day with one small snack, hours left on an island when told only 2 hours and one meal in 12 hours.
Ernesto
Ernesto is the best ice cream man and dancer in the whole resort. Ice cream was delicious and he’s so fun. Gracias Ernesto
We will be back!
Our family of four just spent 8 nights at Moon Palace Sunrise and we really had the time of our lives. The service here is the best we have had out of several all-inclusive resorts we have tried. The employees seem genuinely happy to be here. I believe this resort and its Palace Foundation does a better job than most of supporting its staff and it really shows. I had dinner last night with my youngest son at the Pier 8 Seafood restaurant and met the loveliest waiter, Javier Cuautle. He's is such a kind soul and deserves to be recognized for his wonderful service and positive energy. We had great conversation with Ivan at Momo restaurant and he was incredibly helpful navigating the menu and our allergies. Alejandra at the vacation planning desk was wonderful to us and helped us plan the perfect day trip to Isla Mujeres. Thank you so much, we had the BEST DAY ever! Ernesto the dancing ice cream man is a real treasure and a must visit for everyone staying here! He is so much fun!! Look for him near the pools in the afternoons. Be sure to note the employees who stand out to you and make your trip even better We have learned that they benefit from these mentions through an incentivized program that has many perks and benefits - it really makes a difference for your stay and in their careers. Cheers Moon Palace, you'll be seeing us again!
Moon Palace Sunrise ice cream
Ernesto the dancing chef is amazing! He made the atmosphere so much fun! Shaking his booty, making everyone dance and smile. He is the best! Our experience was made 100 times better because of him. Can't not wait to come back with my family. Give this man a raise.
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AppointmentTrader FAQ
Questions and Answers around the platform.
65'133 People following
1'065 Questions
751 Answers |
Ask a question about AT |
Payouts Blocked Because of Sell Through Rate |
Yes unfortunately they are finding more and more ways to lock up sellers money. Sell thru rate, refund rate, limiting withdrawal amounts ler day and per month (which for me are the same number which makes no sense). Lot of sellers leaving as you can see from the lifetime sales not really increasing. Most posts on here are frustrated sellers which is not a recipe for success
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I will give you 50% of ALL of my PROFITS if you teach me how to make profits? |
LOL. Thank you The New Yorker.
Appointment |
Transferring reservations is not supported in AT. Why not just use the name in the AT screenshot?
Buyers interested in Bern's Steakhouse: PLEASE READ |
Same goes for 4 Charles and I Sodi
Prepaid Reservation Fee |
Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
Congrats on 3 mil |
🍾🍾🍾🍾🍾🍾🧨🧨🧨 now on to 30 mill!
Need to cancel a bid, not getting a response… how do I do it? |
Click on "Take off the Market Option" in your portfolio
Working on your bid? |
Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Process after bid is accepted. |
Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
Where do the Reservations on AppointmentTrader come from? |
Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
What happens if my bid expires unanswered? |
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
When I will know if the offer was accepted p denied.?
When I will know if the offer was accepted p denied.?
Give the best answerIs it okay to buy a reservation for table for 4 and just 2 people show up at Delilah?
Is it okay to buy a reservation for table for 4 and just 2 people show up at Delilah?
Give the best answerNo show reimbursement?
I am not sure if this isn't the case, but I was wondering if no show fees are reimbursed anymore? Support has read my request and proof for reimbursement, but I have yet to receive any substantial communication back nor a refund. Has anyone else had this problem?
Question
Why is bidding higher for time between 5-11pm vs 6-7pm? Sometimes when I go to bid between specific hours it is like $20 and I don’t mind upping it but why does it start so much higher for the range? I don’t want a 10pm res.
Give the best answerAppointment trader charged my card but I never got a reservation. What should I do?
What if the charge went through but the system never registered a transaction?
Give the best answerReservation transfer issue
Purchased double chicken please for two hours from now and no response from Appointment Trader regarding my name transfer request which I paid for yesterday. I believe the original reservation holder is a bot as it seems like it when i tried contacting directly. Do I have any recourse if they won’t let me in the restaurant?
Give the best answerCharged my credit card AND debited my account?
Hi all,
I purchased a potential reservation but it seems it both debited my account for the value on AT AND charged my credit card the full value. Who do I contact for help? I don’t mind one or the other but both is too much! Help!
Recovery Medal
How do I request a recovery medal?
Give the best answerAccount
How do I delete my account?
Delete account
How do I delete my AT account?
Give the best answerHow do I cancel and close this account?
How do I cancel and close this account?
Give the best answerHow do I cancel my account?
How do I cancel my account?
Give the best answerHow do I cancel my account?
How do I cancel my account?
Give the best answerChange email?
Change email?
Give the best answerConfirmation?
The restaurant I bought a reservation to has a $25/person deposit. How do I know the seller paid this? And how do I know they confirmed the reservation on the day of?
Give the best answerReservation transfer
When do name transfers usually happen? I’ve got one that’s pending
Give the best answerWhat if reservation not filled
If I bid and it isn’t filled do I get my money back?
Give the best answerCan’t withdraw
Hello,
Ever since my account creation I’ve been unable to withdraw from sales not even $5. It’s been 4 months since. Anyone same experience? Can someone help? Customer service is close to non existent and reply once a month.
Notification settings
Turn off
Give the best answerBest practices
how do you avoid cancels and account bans? any best practices?
Give the best answerother marketplaces
can you list here and other marketplaces and if it sells on the other, will that affect sell though rate?
Give the best answerImpossible resturants
Which resys are impossible to get and not worth the hassle?
Give the best answereasy resturants
which restaurants cancel less? and are more likley to stick?
Give the best answerCan I get my money back from this site
How I get my money back
Give the best answerNew to this
Which restaurants to go for as new beginner?
Give the best answer