Threatened. Asked for a bribe. Waiters do drugs in the bathroom. - Maple & Ash Scottsdale - Kaufe eine Reservierung
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🤮 1/5 - Threatened. Asked for a bribe. Waiters do drugs in the bathroom.
By 👻 @Maurice, 06/07/2022 3:00 am
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I am writing this email to document an awful exchange that my group and I experienced this past memorial weekend at the Maple & Ash in Scottsdale. Myself and two friends had decided at the last minute, with no reservation, to try our luck in getting bar seats or a table at Maple & Ash at around 9pm this past Saturday night. Upon arriving at the location we were told by the hostess that there were no tables available but that bar seating was first come first serve. A man who called himself the manager immediately interjected with some attitude to say that "there was no chance you guys were getting any bar seating." His tone basically said get lost. We entered the room to scan for some seats and noticed many empty high tops and bar side tables. We asked the self described manager if he could somehow squeeze us in for a quick bite and that we didn't plan to take up too much time if he needed the table back in 45-60 mins. We were really flexible and asked to be accommodated but understood if it was not possible and that we would figure it out by the bar if we had to. Our request was met with an immediate condescending tone of voice telling us that we could not be taken care of and that i quote " A LOT OF PEOPLE PAY ME A LOT OF MONEY TO GET RESERVATIONS HERE" We immediately caught on to what he was saying, and when we asked how much of a bribe he wanted for a table he immediately changed his story and said that he didn't just say that. We pressed further to say that we had all heard what he said and that we would pay him if that's what it took. At that point another gentleman approached, he seemed to be a security of some sort. That gentleman proceeded to tell us that we were being kicked out. When we asked what had warranted us being kicked out, he had no response and then escalated the situation to begin physically pushing us out along with a group of 3 other employees. After being escorted outside, the entrance is then blocked by 4-5 of your employees including the two main gentlemen I mentioned. The self described manager then proceeds to start berating us verbally about being "clowns" and using other insults to further his condescending attitude. Then that first "security" person proceeded to threaten us and say that "I'll f**k you up, its light work for me" At that point we left.... I have never been more embarrassed and insulted in my life. We are very well dressed and well connected, might I say, people. Your employees really should learn the meaning of hospitality. Never in my life have I been treated this way. Among our group are international restaurant owners, real estate families, etc. We are no strangers to hospitality and managing staff. It is appalling that this can happen. It is completely unacceptable and these employees should be terminated. We are willing to escalate this story to the necessary levels if need be. Your manager Stephanie knows exactly who we are talking about as she was there and can attest to everything that happened. I look forward to your response and immediate rectification of the situation. Thank you ,
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