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London's Best Restaurants that are most frequently booked by customers of manteca London
🤮 1/5 - The worst service for smaller tables
By 👻 @Karenals, 03/29/2022 3:00 am
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Myself and a friend went to Manteca for Lunch on 29th March and unfortunately received the worst service I’ve had at a restaurant in some time. There was a total lack of attention and hospitality received at our table whilst larger tables received personalised service for the duration of their stay, with one waiter consistently providing quality service to one specific table whilst our table received next to none from any waiters.
We waited over 30 minutes for someone to offer to take our order after my friend arrived. I then received my first course half an hour after this, which wasn’t too bad. However, there was no sign of my friend’s plate anywhere near. Her first course arrived nearly 30 minutes after mine, which meant she was sitting at the table hungry for quite a long time after I’d received my meal. There was absolutely no co-ordination of the meals. We were supposed to have a second course and saw no sign of this course either for nearly 30 minutes after the first. Due to the lack to service and attention to our table and having already been in the restaurant for over two hours. we cancelled our second course and decided to leave. It took near enough 2 hours to receive just one course and it was so difficult to get the attention of any waiters for anything.
When we notified a different waiter regarding the issues of our waiting times, he informed that one of the second courses takes 45 minutes hence the wait (no explanation as to the wait for the first course) however we were not notified of this prior to our ordering the food, otherwise we would have ordered something else.
The food itself was okay. I had the Duck Ragu which was nice but there was nothing outstanding about the meal that you couldn’t get elsewhere with better service. As a word of advice, only go here if you plan on going in a huge group of 10+. It’s the only way you’ll receive quality service. Such a shame.
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