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🤮 1/5 - Our second-chance visit was worse than the first.
By 👻 @Olin, 02/20/2022 3:00 am
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Our second-chance visit was worse than the first. My wife and I dressed nicely, and decided to give M3 another chance to win us over with a Saturday afternoon dinner. There were plenty of empty tables, as it was just turning 5p, and we were seated within arm’s reach of our server’s point-of-sale station. Our server, whom we heard called Sam, was standing directly behind where I was seated, and walked past us several times to check on other tables, but never stopped by to greet us. The busser was polite while greeting us with glasses of water, and she also brought me a slice of lemon with a smile. When our server finally did visit our table, she didn’t welcome us to the restaurant or mention her who she was, but instead bluntly asked for our orders. My wife gave hers, and I began to give mine but was sharply corrected while ordering. When I pointed out the menu’s grammar error that caused confusion she loudly snapped ‘Well I didn’t write the menu’ back at me. I asked her for a moment to find something else, while my wife and I questioned whether we should remain for our visit after such a sour start. When Sam returned, I gave my order and she promptly walked off without a word to enter our orders. We regretted not getting an appetizer, as no table snacks such as bread are served at Moxies. Our dishes were delivered by a gentleman a short while later, and the food was prepared well. My wife needed more than a butter knife to cut her food, so we waited for our server to check back in on us. After five minutes, I simply turned over my shoulder to ask, but this turned into an argument. When I explained that my request was for my wife, she returned with a steak knife. We ate our meals without interruption, although our water glasses were nearly empty. When we finished our meal, Sam asked if were interested in dessert. We declined, and she had the check ready. I requested a refill of water, and we stayed for just a few minutes longer. On our way out, I politely offered my phone number to the manager so that we might discuss our concerns. I was told that I should hear from him by mid-week, but did not receive his call. While the food was fine, our server (Sam.) lacked hospitality from the start while being argumentative.
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