Food ok , service very disappointing - Lupa New York - Kaufe eine Reservierung
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🤢 2/5 - Food ok , service very disappointing
By 👻 @Josephine T, 01/16/2022 3:00 am
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We walked in on a Sunday around 5pm with no reservation. There were only 2 tables occupied, so it was pretty empty at the moment. The hostess set us right next to a table and my boyfriend asked her kindly if we could sit in another adjacent tablet, in order not to bother the other client pulling out the seats and she seemed very annoyed.
The server came in and asked about our water preference without even waiting until we were seated and comfortable. After placing the order with her, we received 2 complementary appetizers which we really liked so we asked for one more of course willingly to pay. She said yes, but it never came.
I had to ask multiple times to get water for the table when our glasses were clearly empty.
They get us the appetizers that we ordered and forgot to got us plates.
The server never came back to check in with us on how was the food or if we wanted to order anything else. The only nice person was the manager I believe, he came to ask if everything was ok even if we weren’t his table.
Im from Rome, so I know the food from there and it was pretty ok to be in New York. But the food it’s unfortunately only a part of an experience in a restaurant, and being treated with such as carelessly from the staff, I would definitely never go back.
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