Update: after posting my review, I very soon after was - Luke's Lobster Brickell City Centre Miami - Kaufe eine Reservierung
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🙂 4/5 - Update: after posting my review, I very soon after was
By 👻 @Adeola O., 01/18/2023 3:00 am
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Update: after posting my review, I very soon after was contacted by the GM from Luke's to investigate what happened. He took down a ton of details and said that anytime a complaint about food safety is made, the company takes things very seriously and does an investigation. Nice, I thought-- I've gotten sick over the years from various restaurants or left reviews and either was never contacted or was told that there would be some significant follow up and there wasn't. Fast forward a few weeks, I left the country for a bit and when I came back I was truly surprised to have received a personal voicemail from none other than Luke of Luke's Lobster. We spoke today and he told me the pains they went through to investigate the incident and also apologized and offered to comp my meal and an opportunity to make things up to me if I were to come back to the store. While it was not a great night, I will say this that I'm completely blown away by their attention to the matter and customer service. I'm not sure when, but I'd definitely give this location another try.
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