A Bitter Experience at Louie Alligator Bar: Discrimination, Disregard for Customers' Equality, and a Missed Opportunity - Louie London - Kaufe eine Reservierung
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🤮 1/5 - A Bitter Experience at Louie Alligator Bar: Discrimination, Disregard for Customers' Equality, and a Missed Opportunity
By 👻 @Curiosity, 12/08/2023 3:00 am
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As an interior designer and architect specialising in the luxury hospitality industry, I have always held Louie Alligator Bar in high regard. Its reputation for stunning design and captivating atmosphere made it a must-visit destination. So, when I was given the opportunity to review the establishment, I was thrilled. However, my recent visit left me surprised and confused, as the remarkable aesthetics and ambience could not compensate for the subpar customer service, evident discrimination, disregard for customers' equality, and a missed opportunity to share the experience with my sister. Excited to share the ambience of Louie Alligator Bar with a loved one, I had invited my sister to join me. However, what was meant to be a memorable evening turned into a disappointing encounter for both of us. From the moment we entered, it was clear that we stood out as the only black females in the venue. Instead of being treated as valued guests, we were met with discrimination and a lack of equality in the service provided. We didn’t want to read too much into this and agreed to ignore it at the start. We booked for a table and asked to be moved to the bar to continue our experience. As we waited at the bar to be served, the staff approached me, mistaking me for an employee, and asked me to replace the receipt for their cash machine. It was disheartening to be treated as an outsider rather than a customer, and this incident highlighted the dismissive and discriminatory treatment we experienced throughout our visit. Furthermore, when we were sat our table the demanded for immediate payment of the bill, which was not extended to others nearby, only added to our growing sense of alienation. It was disheartening to witness such instances of discrimination and the absence of equality in an establishment that had the potential to provide an extraordinary experience. However, I told my sister not to read into it and to enjoy the res of the experience. We slowly noticed the staff's behaviour towards us was noticeably different compared to their interactions with other patrons (when they say it’s your own people, I finally understand why that saying exists…..so, so SAD!). We were subjected to remarks about being in the way, while those standing beside us were not, we relocated 3times and we kept getting told the same but others around us were again not . The disregard for our presence and the lack of equal treatment left us feeling unwelcome and marginalised but we didn’t want it to be a thing AGAIN, so we kept ordering more drinks and just tried to enjoy the experience because the venue was a vibe! Louie Alligator Bar's beautifully crafted design and captivating ambience set the stage for a memorable evening, but the subpar customer service, evident discrimination, and missed opportunity to share the experience with my sister overshadowed these positive aspects. As an interior designer and architect, I firmly believe in the importance of creating inclusive environments where all individuals are treated with respect and equality. It is disheartening to encounter discrimination and witness the missed opportunity for Louie Alligator Bar to provide an enjoyable experience for diverse customers. Louie Alligator Bar must address these issues promptly, fostering an environment that values and respects all patrons equally. By doing so, they can create an inclusive space that not only celebrates their remarkable design but also ensures that every customer, regardless of their background, feels welcome and appreciated. The only photo uploaded is of the best part of our experience, the incredible mixologist at the bar that literally treated us the same as everyone else and made the most incredible old fashioned mescal that made us want to stay and order again, and again!
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