Not again, sadly - Los Poblanos Historic Inn & Organic Farm Los Ranchos de Albuquerque - Trade Reservierungs
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😒 3/5 - Not again, sadly
By 👻 @heathweb78, 03/21/2023 3:00 am
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Second time staying here. This time 4 of us in Field 11 - one of their family suites that accommodates 4 ppl. We stayed one night including eating dinner and breakfast at Campo. Dinner at Campo: It was a fri night and it was busy. Server was friendly. Their sommelier Graham stopped by to help us with some wine selection and he was lovely! Def the best person we engaged with that night. Each time the staff would bring us the food we ordered they dropped it off on the table without a word (typically I'd expect at least an explanation of what the dish was) and no serving utensils. Our empty plates stayed on the tables for way way too long with no bussing. Just really poor service and flow - especially for the price. Based on that one meal I would not recommend Campo. Room/checkout: The suite was nice. 2 bedrooms, cute living room w/small kitchen and a little patio too. It did the trick for sure! Here's my beef....I booked it at a $660 rate (which already felt a little pricey considering it is March but whatev). I check out and the room is now $720. I complained to the manager and turns out that the rate for the suite that is intended for 4 ppl (2 bedrooms, 1 king, 2 fulls) is based on double occupancy and therefore the rate was increased b/c we were 4 ppl. The policy makes zero sense to me. But, really it was the manager who could have easily resolved this and didn't and instead sent me a screenshot of the room T&Cs to prove her point left a really bad impression with me. Sadly, I won't be staying here for a third time and I share my experience for others to make their own decisions. I will also say I def did get a similar vibe that other commenters shared - in general, guests are kinda treated as cramping on the employees time/space and I really don't like spending money at places that aren't welcoming and warm.
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