London Hilton on Park Lane London Tripadvisor Reviews - London Hilton on Park Lane London - Trade Reservierungs
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London Hilton on Park Lane London Tripadvisor Reviews
Latest Reviews On Tripadvisor
18 Reviews
0 Replys |
Awesome experience!
This morning, I was welcomed by a lovely team of 3 wonderful waitresses; Fern, Serry and Luisa. From the minute I entered, to the minute I have left, they have provided me with nothing, but exceptional hospitality. They have catered to my and my son’s needs thoroughly, and have never left our side. I was due for an orange juice refill, and before I knew it, Fern had come over by me, and poured me some in a glass. Top hospitality, and top staff!
Be the first to ReplyNeeds major refurbishment. No Diamond upgrades.
This used to be my favorite hotel. Its a great location and the views from the top floors are great. The executive lounge is good too if you are granted access. BUT my room upgrade on the "executive floor" was very very rundown, dirty and in dire need of a refurbishment. I would hate to see what the yet to be refurbished rooms looked like. There was rust in the shower, dirt stains on the carpet and the wood furniture had big wear marks. This I was told their refurbish room on the executive floor on 18. Honestly, I love the location but the hotel is very dated and I would only stay again if it was a super cheap deal,
Be the first to ReplyExcellent luxurious hotel.
Wonderful hotel, very comfortable, clean and warm room. The staff are excellent, and give exceptional service. Just a note this hotel may be thought of as expensive, but you are in the centre of London, and it compares well with other hotels of this standard.
Be the first to ReplyNever Again!
This was always a 3 star hotel at 5 star prices. But we have stayed there a number of times over the years because it was so conveniently located above one of our old family favourites...Trader Vics. Now...Hilton have seen fit to evict Trader Vics....for reasons best known only to themselves. So now....why would anyone pay £500 a night for a room that is little (if ANY) better than a Premier Inn? I can assure you that *I* never will again.
Be the first to ReplyBreakfast Team are awesome
Thank you so much to Serry, Eloide and the breakfast team for taking care of us during our visit. Love the vegan choices and delicious coffee with oat milk. It makes such a difference when travelling and definitely adds to a more comfortable and relaxing stay. Top job from the staff - thanks again and see you all in October.
Be the first to ReplyOverpriced, lame staff and just awful
This hotel is tremendously overpriced. When we got there, toiletries hadn’t been filled Andover the course of a week we never did succeed in getting any shower gel no matter how many times we complained. The fridge wasn’t plugged in and when we pulled it out to try to connect it, it was full of rotting food and had so much dust around it that it was an obvious fire hazard. Once the staff turned it on, we found it turned off again later. Thankfully we only had some cheese in it. Staff never could figure out that my husband and I had different last names so I was greeted incessantly by the wrong name despite my name being on the check in information and reservation. Constant drama at breakfast— usually had to ask four people minimum to get a pot of tea, and major drama about seating you as if putting you at a table in a basically empty restaurant entails the level of planning required for D-Day. They only put nonfat milk out for cereal. At one point I asked for cream for something and a waiter told me they have no cream anywhere in the hotel. No cream, which is what goes with COFFEE, in a hotel of this supposed caliber? He was wrong (unsurprising). At breakfast, you should expect any work you’re doing to be interrupted by staff, typically pushing you to eat an omelette. The rooms are hot as hell and the temperature controls don’t work. They do not enforce no smoking rules, so you will be breathing secondhand smoke. Frankly, I wanted a refund of at least several hundred pounds. Their answer to every complaint was to send a plate of fruit and wine, even though we told them repeatedly that we do not drink alcohol as we are recovering alcoholics. Just awful. Stay at a B&B by Russell Square at least then you’ll get a decent pot of tea without having to beg for it— and perhaps with something that isn’t nonfat milk.
Be the first to ReplyVery pleasantly surprised .......
Stayed for 2 night on the executive floor, had read a few mixed reviews ahead of our stay and was concerned that the product might be a little tired and equally the ongoing refurbishment might cause issue. However we were very pleasantly surprised, the hotel areas which have been refurbished (exec lounge) are looking great and I have to make a special mention to Rhani (breakfast server in the main restaurant) who was an absolute delight, warm, welcoming friendly, probably the most genuine warm service I have received at Hilton in quite some time (as a Diamond Member we do over 30 stays per year across the brands) We look forward to returning and seeing the refurbishment complete.
Be the first to ReplyLarge rooms, clean, quiet and great view
The hotel is in a great location at the bottom of Park Lane and walking distance to Knightsbridge and Oxford Street. The entrance is currently at the back of the hotel due to construction work, there is a doorman at the front who will point you in the right direction. Check in was so friendly and the glass of Prosecco on arrival is a lovely touch. The room was large and clean with a lovely view. The furniture and carpet are tired and could do with being replaced. The bathroom was clean, apart from some mould around the sink and bath. Robes and slippers are provided and there is also a good sized mini fridge you can store your own drinks/snacks in. The air con was excellent. Lovely views across London and it is extremely quiet. The condition of the room/bathroom is the only reason why this is a 4* and not a 5* review.
Be the first to ReplyDisappointing
As a Hilton Honors Diamond Member I expect better, although I paid for an Executive Room, there was no fruit bowl or welcome drink in the room upon my arrival. I stay at Hiltons all over the world, the Park Lane Hilton used to be a fantastic and exclusive place to stay, but that was a few decades ago. I stay 6 or 7 times a year at the Park Lane Hilton, but I have now decided to switch my allegiance to an other luxury hotel nearby, where guests are still king.
Be the first to ReplyOutstanding service at a prime location
The Hilton on Park Lane is a high-rise building with wonderful views of the city that give a first time visitor a sense of location, distance, and scale that is absent in smaller buildings. Located at the intersection of Hyde and Green Parks the Park Lane is walking distance to countless attractions, dining, and shopping. There is a walkway directly across from the hotel that takes one into Hyde Park and steps to the Serpentine. Service is outstanding as is the executive lunge on the first floor where the breakfast selection is diverse and consistently excellent. Canapes in the evening are also good. Romine provided us with wonderful service as did the gentleman (morning) and woman (evening) in the lounge. We were on the 22nd floor and had a city view. The well equipped workout room (24 hour) is in the basement a long with a steam room and lockers/showers. The elevators are fast and there are many (no long waits for a high floor). I've visited London many times but this is by far the best location I've found particularly when accompanied by first timers. The convenience of the tube station and proximity to city highlights saves tons of time and provides a perspective that leaves lasting memories of one of the world's greatest cities. Service is next level at the Park Lane--best I've ever encountered at a Hilton hotel. That means the Park Lane is special part of our London experience and I will undoubtedly return.
Be the first to ReplyExcellent hotel for a comfortable stay in central London
This is a fantastic Hilton hotel. The staff are excellent: professional, friendly and helpful. The whole hotel is well kept. Our room on the Executive floor had an extremely comfortable bed, great cupboard and wardrobe space and a spacious bathroom. The view over Hyde Park was the icing on the cake. The Exec Lounge is currently closed but the Podium Bar is being used instead. The selection of drinks and snacks was great. I used the gym - there is a good range of equipment including free weights. Breakfast had something for everyone and items available to order. Some of the best breakfast service we've experienced in terms of replenishment and cleanliness. The one niggle of our stay was that we booked a late check out, but our key cards expired not once, but twice. Reception staff resolved this, but it was a pain to return to our room after breakfast and find we couldn't get in and again when we returned to collect our bags shortly before the agreed check out time.
Be the first to ReplyAlways a super warm welcome from Abdel!
It's always an absolute pleasure to be at the Hilton Park Lane. Abdel always recognises and goes out of his way to welcome everyone especially loyal or repeat guests. This exceptional level of service makes every stay perfect! We will be returning soon!
Be the first to ReplyHilton park lane
I stayed in the Hilton hotel on park lane in 2021 and that was my first time ever there i loved every minute of it great staff great food and of course great hotel and the view from my window was out of this world it was so close to everwhere i will go back there again in 2022.Hilton for me is one of the best hotels in Europe i would reckommend this hotel to stay in when in London
Be the first to ReplyComfortable Stay!
I stayed at the Hilton Park Lane for a total of 10 nights on a business trip: I would like to commend Paul (from room service) for his friendly service every morning when he would bring me my cappuccino, Alejandra from front office whom was always helpful towards my requests, and Stuart, the wonderful safety & security manager whom I had the pleasure to meet in the spa. Also Houssain from security, whom was always attentive and polite. Finally, Cesar from concierge whom was a super star! However - the department lacking attention to detail is indeed housekeeping, the room remained dusty throughout my entire trip although several complaints to FO team, robe never changed, garbage cans without plastic bags inside, it wasn't the best job, and their team needs constant reminders. Overall however, a comfortable stay with a great team!
Be the first to ReplyMr. Aaroun
Mr. Aaroun was excellent host, excellent PR with gusts, very good knowledge in food and beverage, very kind and helpful, excellent experience in lounge one of the best hotel in London Best regards Zayid Al Bulushi
Be the first to ReplyThe best breakfast
I really enjoyed the delicious breakfast and the amazing staff specially Najat she is very thoughtful and puts me and my family in a very cheerful mood in the morning and always find a way to make us smile or laugh.The other amazing staff member is Ashraf he is always making us feelwelcome.Also, the location of that hotel is vera convenient as it is close to everything which makes it is easy for us to tour around London. Overall, the hotel is a very pleasant place to stay.
Be the first to ReplyThe best is the stuff
The breakfast team staff are extremely kind serving customers with joy they are the best staff team especially madam Najat. The location is great.. room is overpriced.. generally it’s good experience and to be repeated
Be the first to ReplyMr. Hussein executive lounge
Mr. Hussain was excellent houst very professional respectful and helpful aware of his duties Wish him progress and success Personaly I recommend to stay in Hilton Park lane one of the best hotels in London
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