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🤮 1/5 - This used to be our favorite restaurant on Nantucket, but
By 👻 @Christie C., 09/04/2022 3:00 am
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This used to be our favorite restaurant on Nantucket, but we will no longer be returning simply because of the service (or lack thereof). Based on other recent reviews, this seems to be a common issue. To start, the booking system is a complete mess. Reservations can only be made same day via phone starting at 4pm. Be prepared to put your afternoon plans on hold, call 100+ times just to get through to the restaurant, and then be told they only have 9:30pm or later reservations available. It's clear that the manager prioritizes tables for friends and that everyone else should just feel "lucky" to even get a table at all. The food is good (albeit overpriced) if you feel like waiting an hour and a half or more for it to arrive. During our most recent visit, it took 20 minutes just to have a waiter show up at our table, 45 minutes for our drinks to come and an hour and a half for our meals to arrive (at this point it was past 11pm). Our entrees came out before the appetizers, and when the appetizers did finally come, we were missing one. While all of this might not necessarily warrant a poor review, the real issue was the arrogant, pompous and condescending manager. When we voiced our concerns about the wait times and lack of service we received throughout the night, the manager rudely snapped back with "your order was a bit excessive, what do you expect?" and told us he didn't need our feedback nor our business. For reference, we had ordered a round of cocktails, a few appetizers and sushi rolls for the table and several entrees. This is a very normal order for a table of 8 people and should not take nearly two hours to complete. If the restaurant couldn't handle something so standard they shouldn't have accepted our reservation, but instead the manager faulted us instead of thanking our group for the amount of money were spending with them. We have been to plenty of other fine dining establishments on the island and in other upscale locations such as New York City, the Hamptons and Miami and have never been treated with such disrespect. Just because you run a high end restaurant in a desirable location does not excuse poor service and a nasty attitude. When we drop nearly $1,000 on a dinner bill (as our group did this evening), we expect decent service and politeness at the very least. We did not receive either of these things.
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