A Disappointing High-Priced Pizza Joint - Locanda Ravello Danville - Kaufe eine Reservierung
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🤢 2/5 - A Disappointing High-Priced Pizza Joint
By 👻 @CADaniel, 12/30/2019 3:00 am
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I would rate the Locanda Ravello as “Poor” based on the extremely disappointing level of service, the lesser quality of the food and the overall attitude of the management. Our group of nine had chosen the restaurant for a family celebration which was tarnished by the experience. I have traveled extensively in Europe (including Italy) and South America, as well as San Francisco and New York, and I have to admit that I have not encountered this level of service in quite some time.
The setting and the restaurant itself are pleasant. We were seated in the front room facing the street which is a premier spot. The only slight downside was that the room was somewhat chilly and it was not until midway through the meal that someone thought to turn up the heat.
Although Locanda bills itself as a pizzeria, we decided to dine there because they did have regular Italian fare on their menu which is what most people wanted. Two individuals in our group did order a pizza which was okay, nothing special. The one non-pizza offering that we really liked were the brussel sprouts which were excellent, however everything else was disappointing. The more expensive lobster ravioli was poor; the stuffing was a mush that offered no hint of lobster and the sauce seemed like it came out of a can. The sauce of the melanzane parmigiana tasted like it came out a can and seemed different than what some in our group had tasted before there. The branzino was average to poor in taste and preparation. The pasta in the beef ragu special was properly cooked and tasty, but the beef was stringy.
The service was unsatisfactory to say the least. The server (Nico?) who was Italian and had limited ability in English, should have been relegated to the back of the house because he struggled to describe the entrees. Once he took our order he disappeared for most of the rest of the meal which is a mistake for a large group with varying needs. The first courses to be shared at the table did not include serving utensils which we had to ask for. Nobody offered parmigiana cheese for the various dishes and we had to ask again. Nobody water refills were offered. To add insult to injury, the final bill included a charge for a dessert that we did not order.
I am generally reluctant to write a negative review, but in this case I felt like I should given my experience at Locanda last week. Most of my reviews are positive because I generally research the place before I go and even speak to the restaurant ahead of time if possible. In this case, I did consult TA noting that the reviews were quite positive and I also stopped by this place ahead of time to check on the seating and other arrangement. I was underwhelmed by the friendliness of the manager initially and was surprised by his total lack of concern and regret when after the meal when I asked to speak to him about our experience. As a consultant in customer satisfaction, I have found that almost all restaurant managers appreciate feedback (positive and negative). Honestly, I felt disrespected by the attitude of this guy and the server. Let’s hope that this was a one off experience.
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