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🤮 1/5 - The star did not illuminate us...unfortunately
By 👻 @Stefano A, 03/18/2024 3:00 am
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I'm sorry to represent a "discordant" note in the panorama of understandable appreciation for this restaurant but my experience was disappointing, bordering on disconcerting. I booked ahead of time and, upon request, confirmed the reservation on the afternoon of the appointed day (Saturday 16 March). Finding it was not easy due to the absence of signs, lights, visible entrance and with a non-existent street number but this could be a need for confidentiality, more or less appreciable. The reception did not live up to our expectations; the room manager seemed almost surprised by our presence and offered us two tables: one in the wardrobe space (visible and separated by nothing) next to the toilet... the other in an unadorned upper floor, with a mise en place frankly not worthy of such a place. Obviously the lower room was of a very different tone and reflected a minimalist, tasteful and welcoming style. We pointed out this inconvenience but nothing alternative was offered to us. The expression of surprise at these very polite complaints seemed emblematic and confirmatory of a growing impression in the short time of our stay: it is the guest who must feel honored in trying the gastronomic experience and, therefore, adapt to contingencies. I am sincerely sorry that I was not able to enjoy a journey that was certainly worthy of high-level Italian cuisine but, equally frankly, I believe that the room was guilty of organisation, humility and empathy towards the customer.
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