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l'Auberge Spa Reviews from The Last Year
What a relaxing experience!!!
From the moment I walked in, greeting by Linda was the sweetest and made me feel right at home. The locker rooms were pristine and robe/slippers were the coziest to put on before the treatment which really added to the experience. In addition, the display of light bites and infused water in the waiting area was such a treat to be offered. I had the pleasure of getting the Bespoke Organic Facial, and Shay was incredible. From taking the time to explain each and every product used, to her friendly and kind demeanor, I felt the glow for the whole day! I cannot wait to return to this serene place!
America was fab!!
I received a massage from America and she was fabulous, very knowledgeable and I 10/10 recommend her for anyone getting a massage at Spa L'Auberge!
Disappointing and Dismissive Experience at L’Aaberge Spa
I visited L’Aaberge Spa in Del Mar expecting a Holistic Deep Tissue massage, as advertised. Unfortunately, the experience fell short. The massage, described as a “powerful, slow, deep pressure technique,” was in stark contrast to what I received – a massage that felt more akin to a soft lymphatic/Swedish style. My dissatisfaction became more pronounced at checkout. When asked about my experience, I honestly shared that while my sister enjoyed her session, mine did not live up to the ‘deep tissue’ promise, feeling more like a ‘C minus’ experience. The response to my feedback was dismissive, with the staff remarking, “we’ve never heard that before.” This left me questioning the purpose of asking for feedback if only affirmative responses are welcomed. Additionally, while the spa did remove the mandatory gratuity from my $300 bill for the 80-minute service, no further action was taken to address my dissatisfaction, indicating a lack of proactive customer service. This approach, coupled with a seemingly defensive stance towards feedback, points to a need for improved service quality and customer relations. My overall experience was underwhelming, especially when considering previous spa experiences, including one in Sedona. The focus of L’Aaberge Spa seems to be more on diversity in hiring rather than skill and talent, which, in my case, resulted in a subpar service. In conclusion, I am unable to recommend L’Aaberge Spa. A luxury spa should not only deliver on its promises but also value and appropriately respond to customer feedback. Unfortunately, my experience was neither satisfying nor handled with the expected level of customer care. Again, it’s important to stay factual and respectful in your review. This approach ensures that your feedback is taken seriously and can be helpful to both potential customers and the business in understanding where improvements are needed. I believe I understood the massage therapist’s name was Americana - or something similar.
Amazing spa experience!
Another fantastic facial with Beth! So great for my skin and super relaxing. She always does an amazing job, and she listens to what I like and don't like. I really appreciate the attention to detail and to my personal skin needs.
I'd return in a heartbeat!
A very friendly receptionist greeted us and offered pomegranate mimosas. Excellent tour of the facilities. Everything was explained extremely well - including the products used in the spa. 80 minute deep tissue massage was fantastic! One suggestion: products used in locker rooms / showers should be available for purchase. They are really nice....but the spa did not sell them in their retail section. Regardless, I'd return in a heartbeat!
Best Massage ever!
My husband and I stayed at L'auberge for two nights. I booked a last minute swedish massage by Anna. She was AMAZING! Such attention to detail! Anna is professional, kind, and so intelligent. She really knows her stuff! I can't wait to go back! I highly recommend her.
Spa's Best Hotels that are most frequently booked by customers of l'Auberge Spa
Tune into NBC News - Top Story Tonight 7:40p ET
By 🥷🏻 @ColorfulRod45, 05/02/2024 7:20 pm
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There will be a bit about AT about the platform tonight!
1 Answer
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Don't like the Answer? Add another one. |
Answer from 👻 @GiddySoup13 (05/02/2024 7:28 pm)
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4 Comments
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By 👻 @ContentedTooth13 (05/02/2024 8:19 pm)
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By 🥷🏻 @ColorfulRod45 (05/02/2024 8:23 pm)
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Two sided marketplaces need growth on both sides, so this is wonderful to read!
Welcome to the Platform!
By 🤣 @ArtisticArch12 (05/02/2024 7:36 pm)
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By 🙃 @CuteRoll50 (09/12/2024 12:40 pm)
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