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๐คฎ 1/5 - I notice that the "outstanding" reviews of this restaurant
By ๐ป @Joel W., 05/13/2023 3:00 am
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I notice that the "outstanding" reviews of this restaurant that pop up go back a number of years, one more than 13 years ago. They deserve a response. Right before Covid, I took my daughter to Paris for an eating excursion. We hit a Bib Gourmand, a one-star, and a three-star (Arpege), all of which were memorable and very, very friendly to us as Americans. Lest my daughter leave Paris thinking everyone was very friendly and delicious, I booked a table at Tour d'Argent, where her mother and I had shared a (perfectly lovely, if hauty) meal on our honeymoon a quarter century earlier. That was when they'd lost one star, and afterwards, another one. I sent a lovely letter to the restaurant describing this special occasion and asked if we might be able to get a little closer to those beautiful windows looking over Notre Dame. We arrived to indifference, were seated at absolutely the furthest table from the view, where we sat for a half hour awaiting service. We were dressed to the nines, yet there were people in the dining room in prime spots dressed in jeans and dingy shirts. In the meantime, a very vocal fight opened up in the kitchen, with plates and pots being thrown, and while I don't recognize French cursing, there was surely plenty. No one acknowledged it or seemed to do anything about it. Finally the menu appeared with next-to-no bored commentary, and we picked a pretty expensive degustation menu. I asked politely if a wine pairing might be available for the multiple courses, and the server appeared incredulously that I would ask, walked away, and then five minutes later returned with the giant encyclopedia of the restaurant's wine list, and plopped it unceremoniously on the table. I returned the graciousness by finding a village white that I recognized (and was about a hundred bucks), so that probably pissed them off further. I cannot for the life of me understand what we did or said to offend the staff so badly, other than my speaking in American (my daughter, who had seven years of French classes behind her, tried valiently to save me). I regret that I never complained, for fear of an eruption, as we saw egregious, arrogant service all around us and I feared I'd be thrown out. The food was indifferent, nothing special or memorable, and the bill was as expensive as I expected it. It is undoubtedly a beautiful restaurant, filled with history (though dubious, as the restaurant proclaims it the city's oldest, but that doesn't square with historians), and I took perverse pride in showing my daughter how Paris REALLY treats Americans ... not all of the time, but much of the time. Claude Terrail must roll over in his grave. I apologize a little bit for this as I don't doubt that there are haves, and have-nots at this landmark restaurant. I'm just describing the experience of a have-not. So much for being a gracious guest, graciously informing management of a special occasion, and uncomplainingly doing some damage to the AmEx platinum card. Unless you're somebody special, they don't care. We'll see how long their one-star rating will hold up.
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