Lost Michelin star tonightThe pressure, stress, and hard - La Terrazza Roma - Kaufe eine Reservierung
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🙂 4/5 - Lost Michelin star tonightThe pressure, stress, and hard
By 👻 @Matt A., 09/07/2018 3:00 am
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Lost Michelin star tonightThe pressure, stress, and hard work it takes to earn and more importantly maintain 1-3 Michelin stars at a restaurant, is nothing short of extraordinary. While I appreciate, understand, and empathize with the workers of these restaurants (have worked at incredible restaurants myself and have trained with 3 star Michelin chefs), I can't begin to say how frustrating my experience tonight at La Terrazza was.First, I will tell you the food, service, presentation, and overall experience during my entire meal was incredible and I can clearly see why La Terrazza earned the Michelin star they have. I wish I had written down the name of my server at the restaurant, because he was amazing and exemplified what the service we would all expect at a restaurant that has a Michelin star. That being said, let me tell you about my experience with the host of the restaurant.I booked a dinner with my new fiance to celebrate her birthday - two incredibly exciting and joyous events wrapped into one fine dining experience. I emailed the restaurant ahead of time (communicated with Daria at the restaurant) to secure a window seat at the restaurant to enjoy and experience all that is beautiful with their absolutely incredible view of the city of Rome. When I arrived the host seated us at the back of the restaurant. When I let the host know the restaurant had graciously emailed me ahead of time and confirmed a window seat (so I could surprise my fiance on her birthday), he told me I was wrong and they were full. I let him know the restaurant emailed me and secured a window seat (with a signed letter for their cancellation policy and a credit card confirmation) in advance. He then went ahead and printed out half our email exchange and brought it to the table I was sitting at with my fiance and tried to call me a liar for saying the restaurant told me I had a window seat. I then showed him the email where the restaurant said I had a guaranteed window seat, he then turned to the second page of his print out and said ok and escorted us across the restaurant to the corner and seated us near the window.This was incredibly frustrating to have my honesty and integrity called out by the host, with partial print outs of an email exchange - like, that is so crazy. I tried to enjoy the rest of my meal (that we paid over $600 for) and then at the end, he came to my table and said, "Please pay your bill now, we have other people waiting for this table."While the food, our server, and most of the overall experience were fantastic, the host experience made me never want to eat at La Terrazza ever again. What an ungrateful jerk! Great chefs and restaurants know that it is us, the customers, that make their restaurants successful - and there should be mutual respect between us both.
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