Dishonest and exploitative management tainting an otherwise beautiful venue! - La Fontelina Capri - Kaufe eine Reservierung
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🤢 2/5 - Dishonest and exploitative management tainting an otherwise beautiful venue!
By 👻 @Helen R, 10/09/2022 3:00 am
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The setting is stunning and really dreamy, but be prepared to have it totally ruined by the scummy management. We hosted a pre-wedding day trip to Capri for our 50 wedding guests in early October (tail end of season), with lunch followed by lounging on the rocks. While the day turned out just fine in the end, my planners and I spent an hour getting barked at by management, and being harassed and strong armed into paying much more than we had contractually agreed to. We signed a contract months in advance for non-exclusive use of the restaurant and beach club. Our terms were straightforward - lunch be paid for per plate, drinks by consumption, plus an added 50 euro per person as a “large group surcharge”(never heard of this, but ok), plus included use of the beach club. When it came time to move our guests from the restaurant to the beach club, management flagged down our planners to stop us as we now had to to pay an *additional* 80 euro per guest, to use the actual beach club and its loungers and umbrellas. We thought this was a cruel joke at first, as I’d already confirmed in writing that our contract specifically included use of the beach club for our 50 guests. But apparently, per management, use of the beach clubs doesn’t explicitly “include beach chairs, but only the *right to access* the beach club”. I’d never heard of something so idiotic, and kindly asked the management to clarify. He rudely barked back at me, “we’re going to lose money because of you, as our clientele typically spend 400 euro per person, so it’s only fair charge you more.” Again, totally idiotic. Agreed terms are agreed terms, not to mention the beach club was nearly empty besides our guests, who we each had already paid for for a 3 course meal with wine. Given our hands were tied and we had no option but to pay up so our guests could have a great experience, we agreed to pay an additional fee that we finally negotiated down to 35 euro per guest. Thankfully in the end, our guests had a lovely day and that’s all we could really ask for, which made it all worth it. That said, we wouldn’t recommend ever hosting an event here, and won’t be coming back. Hospitality and service clearly aren’t even considerations for La Fontelina, which is a true pity as there’s no shortage of other equally beautiful spots that will treat their guests well, much less with respect and honesty. Exploitative behavior aside, we’d also add that this place is a total tourist trap that operates under the guise of offering a high-end experience. Outside of the views, there’s nothing high-end about La Fontelina. There’s no surprise that not a single luxury hotel or planning service ever recommends this spot.
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