Disappointing, poor service and lied to - La Bonne Etape Château-Arnoux-Saint-Auban - Trade Reservierungs
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🤮 1/5 - Disappointing, poor service and lied to
By 👻 @jamieosh, 09/22/2021 3:00 am
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We booked 2 nights here as part of a road trip through France. It was a disappointing stay and not up to what we have experienced at other Relais & Chateau hotels. The rooms were fine and comfortable, no complaints there. There was good parking with easy access just near the hotel and in the morning a man washed the car windscreens which was a nice touch. The general area of the hotel is not as nice as the photos show, no real views and the pool area is contained and quite small.
Problems? There were a lot of mosquitoes around the pool area, we all got many bites. The service is was not at all attentive and poor - we would go to ask for drinks, they ran out of beer after 4 bottles. Then said they just had no cold beer. We had to suggest bringing an ice bucket and we would wait to chill them. This didn’t happen once, but both evenings. Maybe keep some beer chilled or if asked put some on ice? We asked for gin and tonics… we got some gin and a slice of lemon and bottle of tonic… can we have ice? Oh ok, they come back with ice a few minutes later. Not once, but every time we asked for a G&T!
This may all seem picky and why 1 star? The first evening we had booked dinner as we were arriving there after a long drive. It’s a Michelin 1 Star restaurant and we were looking forward to it. But when we arrived in the afternoon we were tired, didn’t really want to dress for dinner so asked to move our booking to the bistro and we would dine in the restaurant the following night. No, they said the restaurant was closed the following night so we should eat there on the first night so not to miss out. We discussed as a group, we were too tired, we just wanted to eat. So we said no, we would cancel the restaurant and eat in the bistro. No they said, the bistro was full and they could not fit is in. Another member of the party went again and asked - no you can’t eat in the bistro it is fully booked. Ok we will cancel the restaurant and find somewhere simple elsewhere.
We go through the town for a walk, almost everywhere is closed, but a place on the main street right near the hotel is open. We go there. They check, yes they can seat the six of us. We’re tired and enjoy a good bistro type meal and off to bed.
Next day for breakfast we walk through the hotel only to find we had actually eaten in the bistro of the restaurant! It wasn’t obviously part of the hotel from the outside. And when we ate there it was practically empty!!
So they basically outright lied to us 3 times to get us to eat in their restaurant. At this type of place it is totally unforgivable to be treated like this as a guest. I don’t care how good the Michelin 1 Star restaurant is there and if that is the main attraction, but to try to force this upon us and lie is terrible.
Add onto that the mosquito infestation at the pool and the very poor level of service, this place should not be a R&C hotel and we would never choose to stay there again.
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