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🤢 2/5 - Bad seating experience
By 👻 @Shanelle, 02/12/2023 3:00 am
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I'd like to start off by saying that the food and our waiter Evan were wonderful. Everything came out quickly and tasted great, and Evan was very attentive and knowledgeable about the menu. However, I am unlikely to come back because of how rude the hostess was. I originally made a reservation for 5 people, but we had a last minute change of plans and ended up having a party of 6. I didn't think this would be too much of an issue because usually when you seat a table for 5, there's 3 people on one side and 2 people on the other - it shouldn't be a big jump to then seat 3 people on each side. Regardless, I wanted to call and double check if this would be an issue. I explained this to the woman on the phone, but she told me that upping our party to 6 people from 5 would not be possible, as there was no capacity. She then asked if I wanted to cancel the reservation and wait, but she wouldn't be able to give me a wait time. I told her no worries, I'd still like to keep our existing reservation. We arrived at the restaurant and I told the hostess that we had a reservation for 5 people, but would it be alright if we had 6 people instead. The woman (whose name I believe is Aysia, as she was wearing a necklace saying that) looked at me and very aggressively said "You already called and I already told you that we don't have capacity. You can wait in line or stick with 5 people, but I can't give you a wait time either. What do you want to do?" I was taken aback by her attitude. We decided to wait but were already making plans to eat somewhere else. Additionally, the restaurant was half empty and as we were waiting, we saw Aysia seat a party of 2 at a booth that could have easily fit 6 people. We made one last effort to ask for accommodation, and a kind gentleman quickly told us it wouldn't be an issue at all since, in his words, "We can easily seat 3 people on each side. I'm not sure why [Aysia] told you we don't have room." In all, this experience left a bad impression on us. Even if it was truly impossible to sit 3 people on each side of a table we already had reserved, the manner in which Aysia spoke to us was entirely unacceptable. I understand last minute changes to a reservation can impact the flow of the restaurant, and I would have been completely okay with being denied accommodation had Aysia been less rude. In all, I would not return here and would not recommend this place to others
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