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ð€® 1/5 - Dear foodies, you should know that Jean-Georges is now
By ð» @Nancy C., 12/22/2023 3:00 am
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Dear foodies, you should know that Jean-Georges is now owned by a real estate consortium, and many of the people who now work there haven't the slighted clue of high-end restaurant culture. We understand that issues can happen, including with fine dining, and we are nice people who are understanding. But this was just absurd. After our awesome waiter immediately encouraged us to return one of the tasting menu courses for improper cooking (rare in stead of medium rare as requested), and after a long wait it came back blue (!!) instead (our waiter was clearly embarrassed) so we sent it was back again... and, well, instead of describing all of the other mistakes that went along with these big ones, I'll cut to the quick: the restaurant manager completely abandoned us, We just sat there waiting. He seemed unaware that he should at least come by and apologize and offer a glass of wine while we waited....twice.... for one of our entrees. We finally called him out on this... and again to just cut to the chase, he said he had to check with management, and after a long while offered to deduct the cost of one of the courses of my dinner, since the mistake happened on the tasting menu of another person's (my husband, though that shouldn't matter) because -- he actually said this -- it was too difficult to break down the cost for the one part of the tasting menu that was ruined to deduct that. What??! There's so much more, but that's enough. We ended up being there for hours due to the long waits involved and so had to to cancel our after-dinner plans. For entree attempt #3 my husband gave up on the steak, feeling it's safer to do something else instead. He requested it to go -- we both just wanted to go home at that point. If you are looking for high end dining, please pick one of the other fine options of which there are plenty in NYC. This place has apparently become pathetically degraded by investors who, aside from the inept chef that night, apparently hire some grossly inept staff even to high level positions. (I should note that the sommelier was also excellent, not to be included in the incredibly incompetent staff we dealt with) Though we just happened to have bad luck, in the process we also learned that this restaurant is no longer what it was, and we'll certainly never return. I encourage you to go elsewhere.
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