Embarrassingly Underwhelming! - Jacuzzi London - Kaufe eine Reservierung
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😒 3/5 - Embarrassingly Underwhelming!
By 👻 @Jennifer W, 04/10/2024 3:00 am
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My boyfriend surprised me with a trip here for my 30th birthday yesterday (09.04.24), after I've been sharing my interest to go since you opened your doors over a year ago. To my dismay, after seeing all the highlights and reels on Instagram about this venue, the poor service and quality of food really let the night down, to the point where ive carried my disappointment and I'm having to write a review a day later, because I just think it's unacceptable given the prices you charge and level of expertise you are reaching for. Now the decor I cannot fault because its beautiful. However, if your planning a trip to this place because you want to feel special, you are much better off at your unique, stand-alone, authentic local Italian. They don't recognise special occasions even if you write it on your reservation notes. Most importantly, you will be slapped at the end of your disappointing meal with a disgracelful ADMIN FEE to pay your bill via QR code, because apparently that is the only way to pay- no paper bills allowed! Which is disgusting as it's ownership of the venue to cover the costs of admin fees if your going down the modern age route of being paperless. FYI the likes of Nandos or BILLS do not charge this, so maybe take a leaf out of their book. I will be following up with a complaint email. Miss Waldron
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