Update to the below review. - Ivan Ramen New York - Kaufe eine Reservierung
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π 4/5 - Update to the below review.
By π» @Jackson M., 02/20/2022 3:00 am
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Ivan Ramen called me after I sent an email to their website portal. They 1. apologized that that happened and 2. explained the situation.Sounds like the server was a newer server and didn't realize the policy. Hope he doesn't get punished or anything. They said it was their fault for not giving him the proper information/training, which is the right thing to call out - don't blame, take responsibility. They also said that this is not their policy. Apparently, sometimes they have like an uncorking fee, but they usually wave it. I'll leave the review below untouched, but I'm incredibly glad to have this happen. The person who talked to me seemed really considerate and sad that I had a bad experience. They also essentially said they were glad to receive this kind of accountability, etc. After this, def willing to recommend - they might have even convinced me that chicken-based ramen can stand up to pork-based.Food was great, huge issue with service. I'll talk about both.Food: Food was great. I liked the ramen. I had fried chicken and chicken paitan ramen. Both were good. I prefer pork-based ramen, but I figured I'd get the chicken since they specialize in that. I would have rated this 4-5 stars if I were planning to write a review on just the foodService: Waiter was nice and all, but there was exactly one thing that made me really angry. It was my friend's birthday and we were all having an excellent time. We were respectful and ordered a cheesecake for dessert. We also had brought some cupcakes, which - yes - you sometimes aren't allowed to bring. Seriously, though, we all ordered food and even ordered dessert. They weren't trying to rush us out either. Anyway, we open it up and are about to dig in, but the waiter came over and said, "hey all, as much as I'd love for this to happen, my manager would kill me if I did." We respectfully put the cupcakes away, finished the cheesecake, continued our conversation, and eventually left.Ok, this was super frustrating. I have no idea if it's a restaurant policy, a manager policy, or if the waiter just made it up. I don't really care. It was my friend's birthday and making us put our cupcakes away was ridiculous. If none of us had ordered food, whatever, I get it, but we all ordered plenty of food, had some sake, and dessert. He literally ruined the experience and for what? If he had said "hey guys, it's our policy to not let food in from outdoor places, but I know it's your birthday, so just don't do it next time," I'd come back. Quite frankly the manager shouldn't be making his workers feel bad for accommodating customers. Not only did it not make us leave faster (since we still were enjoying the after dinner chat), but it also ruined the experience for two of us. Maybe there's some law or something, and if so, I'll consider amending this review, but there's no good reason to make customers feel bad, so that they're forced to buy your dessert. Look, you can even have a no outside food policy, but if the customers are already there and about to dig into dessert, don't make them put it away. I didn't buy dessert and won't recommend Ivan to people. Again, unless there's a legal issue with us bringing food, this is poor, poor management. I know customers can be super annoying and entitled and stuff, but this made me mad.So, if you want good ramen, by all means go. I'm not writing this review so that people don't go. I'm writing it so that whoever made the policy will see this. I'm guessing Ivan, whoever he is, just really wanted people to enjoy ramen. I doubt that what the restaurant did is in that spirit.For the record, I'm planning on contacting management and telling them about this. If they respond there or here, I will probably come back and edit this.
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