Unprofessional, rude staff-- peeling paint in rooms - icca New York - Kaufe eine Reservierung
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🤮 1/5 - Unprofessional, rude staff-- peeling paint in rooms
By 👻 @Meander637274, 08/09/2022 3:00 am
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I was there on business. From the minute I checked in, the front desk staff was rude and unprofessional. They treat you as if you are interrupting them. I've never experienced anything like it. I saw it happen to other people as well, who also complained about it in the elevator. There is manager, Jose, who apparently is trying to rectify the issues in this hotel and was helpful. But it wont change my mind about ever staying there again. When I got to my room, which was one of the suites, not a basic room, there was a damp smell in the room, the paint on the walls looks like it's peeling. There was hair in the bathroom, that certainly wasn't mine and the shower hadn't been cleaned properly. I was paying for a high end room with a balcony,. This room did have a lovely view of the Hudson but the damp smell in the first night was too much. They switched my room to a smaller one, with views of buildings, still a balcony and at least it didn't have that smell. But when I asked the front desk to make sure it was still the same level room I was paying for and to not have a room near the elevator, she basically ignored me. And my room was next to the elevator. The managers way to resolve this was to give me two free drink cards. Seriously?? I was too busy to move again and exhausted at the thought of having to deal with the front desk again. They are terrible. Awful experience. Also the hotel is going through a major renovation so there is construction everywhere. But that would be acceptable if they had a staff that weren't so rude. I will never stay here again.
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