Regular wait staff was friendly and food was great (if a - Hwa Yuan Szechuan New York - Kaufe eine Reservierung
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🤢 2/5 - Regular wait staff was friendly and food was great (if a
By 👻 @Kathleen C., 01/21/2024 3:00 am
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Regular wait staff was friendly and food was great (if a bit overpriced), but the maitre'd / head waiter who "took care" of us rushed us through our meal and hovered to push us through each course or pushed the staff to do so when there was NOT A SINGLE OTHER TABLE on the floor during our entire meal. It was Christmas Eve and we specifically booked an early 2:30p reservation to avoid the crowds. I could understand if they were squeezing us in under the wire before a booked first seating or even if they needed to diplomatically close out our check to take care of a waitstaff turnover, but the waitstaff was on for the entire afternoon night and the room was still empty (we're talking 30+ empty tables) when we left! The gruff and unwelcoming treatment basically ruined the vibe of our family Christmas Eve dinner--by one employee who somehow has risen to the level of floor captain but has no clue or training in restaurant hospitality, or how to manage table turning smartly and graciously (any captain worth their salt could have seen by our order pacing and eating that they could have relaxed a bit and let us enjoy our meal without jeopardizing their next seating). Love the food at Hwa Yuan, but we can go elsewhere for the same quality or at least pay much less to be treated so rudely.
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