Hôtel Château De Sully Tripadvisor Reviews - Hôtel Château De Sully - Trade Reservierungs
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Hôtel Château De Sully Tripadvisor Reviews
Latest Reviews On Tripadvisor
6 Reviews
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Seriously, stay somewhere else
The exterior of the Hotel Chateau de Sully is lovely and much money appears to have been spent on the landscaping and grounds. Unfortunately, that’s where the good news ends. Much of the interior of the property is shabby, poorly furnished, and in need of updating. The hotel is understaffed. The front desk service is surly. And the food service, though pleasantly provided, is substandard. Obviously, this is going to be a negative review, so let me present my bona fides. I travel extensively – at least six-plus months a year on average. During the past 18 months alone, I have spent time in Albania, Portugal, the Azores, Milan, Innsbruck, Vienna, Abu Dhabi, Dubai, Yemen, Saudi Arabia, Turkey, France (twice, including 3 stays in Paris), Amsterdam, London, Egypt, and Cyprus. I stayed at the Hotel Chateau de Sully for two nights during a one-month driving trip in France with a friend this September, during the course of which I stayed at 14 different hotels, all of which were more gracious and comfortable than the Hotel Chateau de Sully. Let’s start with the staff. The front desk receptionist had an attitude starting from the moment we checked in. There is no porter (and no elevator). The front desk was often unmanned, and the bar/lounge was always unmanned. We arrived in the dining room for a 7:15PM dinner reservation one night but there was no one in the dining room to greet us and no staff appeared until 7:40PM. In the morning, the only staff person visible in the entire hotel at 8:20AM was the hard-working woman in the kitchen. Kudos to her – she was efficient, collegial, and a delight to deal with, as was the restaurant manager. I wish I could say the same of the receptionist, who was nasty and confrontational throughout our stay. My friend and I each had our own room, and neither of us were placed in the main building. Perhaps the room décor is better in the main house than in the annex in which our rooms were, but if so, why? There is no price differential. My room was a good size but the décor was shabby, outdated, and in serious need of a redo. The furniture -- what there was of it -- was old and tired, and not in a charming way. There was no dresser, no easy chair, just one straight-back chair, one very small side table, a narrow table with the television sitting on it and not much room to put anything else on it, and two bedside tables. The mattress was hard, and lacked a mattress cover or padding. The bathroom was tired, the plumbing fixtures were old, and the shower was difficult to work. No amenities were supplied. There is no air conditioning throughout the property, and the room was hot because the management makes a habit of leaving the radiators (which in my room was hidden behind the drapes) turned up despite the fact that it was 68 degrees outside. In the main house, some of the public rooms are quite pleasant, i.e., the bar/lounge. The dining room, however, is not. It is L-shaped and narrow, and while it overlooks the gardens, the carpet is stained, there were no tablecloths on the tables when we had dinner there, and the side arm of the L feels like a cafeteria with the breakfast buffet tables shoved up along the wall. Given this hotel’s reputation and rating, it was surprising that the kitchen didn’t offer cooked-to-order eggs at breakfast (this may be due to insufficient staff as the entire property feels like it is being operated ‘on the cheap’), although hardboiled eggs were provided as well as raw eggs you could boil yourself. There were also cold cuts and cheese, hard baguettes, the usual pastries, and coffee from a large machine. I have had better breakfasts at 3-star hotels, and certainly the 4- and 5-star hotels I’ve stayed at in France and elsewhere provide a better morning meal. Dinner was a disappointment. Again, my friend and I, together and separately, have years of culinary experience in many countries, and we both found the food to be overly-fussy and “designed,” and under-flavored. All in all, this is a place to avoid. An acquaintance who lives in the area tells me there is an excellent chateau hotel very nearby. I suggest you find it and stay there – or anywhere else – instead. I have tried to find out who actually owns this hotel as I would like to provide them with feedback directly, but my attempts have failed. Even the Michelin Guide organization tells me they do not know. Perhaps the owner, if he/she reads this, will reach out to me and we can have a conversation. BTW, I expect there could be some nasty response to this review from the receptionist, who claimed during one of our unfortunate interchanges, to be some form of hotel manager. I have not named her here for privacy reasons, nor have I described our brief and unnecessarily challenging conversations, as I feel this review should focus primarily on the property. But if she does post a personal attack on this reviewer, you should take it as one more reason to avoid the hotel.
Be the first to ReplyMonksie
Wonderful location and superbly helpful and attentive staff. Good food and service because the small team made every effort to make us feel at home. Buffet breakfast was great and dinner was delightful.
Be the first to ReplyChateau Run
What a fabulous place, it looks amazing and it was amazing. We were a large group of friends who found this gem of a place after being let down by another chateau at short notice. The staff were so helpful, friendly and welcoming. They couldn’t do enough for us all and did it with a big smile too. The food was great, the rooms spacious, the gardens immaculate and we all had a very relaxed time in their very capable hands. They also spoke great english so our stay in this very beautiful part of France was perfect.
Be the first to ReplyVery Impressive
We too stayed as part of the car group at this impressive château, what to say ? Great place Great people Great service Great food Great rooms Must give a first class Recommendation 👍 Will be back 😎
Be the first to ReplyBrilliant service, beautiful setting and gorgeous food!
We stayed at the chateau for three nights with a big group - there were about 28 of us. This was an organised tour with super cars. The chateu was brilliant. It has a lovely homely feel, amazing staff and service, clean spacious rooms and beautiful setting. We were actually booked to stay at a different chateau and with only two weeks notice they informed us that they were not able to provide dinner due to lack of staff. Chateau Sully came to the rescue and accommodated our big group on short notice. With a small team they went over and above. They provided a different menu each night for dinner which were between 6-7 courses, all beautifully presented and delicious - they have a one Michelin star and this is definitely deserved. On the last night we did a black tie Gala dinner and the food was incredible - as was the wine. Furthermore, they held the bar open for us for as long as we liked. Thank you so much château Sully for saving our trip, giving us excellent service and food and going over and beyond.
Be the first to ReplyFantastic food, excellent service and nice clean and spacious rooms.
We organised a car tour in Normandy with Chateau De Sully as our base for 3 nights, 4 days. Due to the staff shortage in the area they are running with a very small team but what a great team of staff they have. The staff worked very hard and were very polite and helpful. Maryline in the back office was very responsive and helpful. Greg and the rest of the front office staff could not have done more to serve us better. The kitchen staff served fantastic meals worthy of their one Michelin Star. The rooms were spacious and tidy. The hotel does not have a star rating but I would rate it 4 stars for sure. Don’t hesitate booking a break at this Chateau.
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