One of my worst experiences in a hotel so far. - Hotel Giraffe by Library Hotel Collection New York - Trade Reservierungs
Save up to 30% at Hotel Giraffe by Library Hotel Collection New York!
Have someone use their loyalty points to book your stay or buy a reservation from someone who can't make it to theirs.
If there is nothing that fits your schedule, you can bid on your preferred time.
We only list verified Reservierungs!
All listed Reservierungs are reviewed by our team before appearing in the calendar or being allowed to answer a bid you place. That's why AppointmentTrader comes with a included Money Back Guarantee for each transaction.
- Any Room Type
- Any Superior Room
- Premium Queen Rm Inc A Queen Bed. Fast Wifi. Work Desk. Hd Smart
- Premium King Rm Incl A King Bed. Fast Wifi Hd Smart Tv. Seating
- Any Deluxe Room
- Deluxe Queen Rm Incl A Queen Bed. Fast Wifi. Hd Smart Tv.
- Deluxe Corner King. Fast Wifi Hd Smart Tv. Seating Area. Work
- Any Standard Room
- King Rm Incl A King Bed. Fast Wifi. Hd Smart Tv.seating Area.
- Queen Room Incl Queen Bed. Free Wifi. Hd Smart Tv. Work Desk.
- Any Accessible Room
- Gallery Suite Ada Gallery Suite Ada
- Any Suite
- Gw Suite Incl Wifi. 2 Bedrm 2 Bathrm. Etc Gw Suite Incl Wifi. 2
0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
New York's Best Hotels that are most frequently booked by customers of Hotel Giraffe by Library Hotel Collection New York
🤮 1/5 - One of my worst experiences in a hotel so far.
By 👻 @Daniel F., 05/11/2022 3:00 am
|
SUMMARY-They don't accept international cards.-They are rude and not polite. They won't try to help customers.-They charged me twice arguing that my card was "declined". They don't want to refund the money, they asked me to talk to my bank. It was a US$538 night reservation. The second transaction wasn't declined and they couldn't show me any receipt showing that the second transaction was declines, so I ended up paying almost $US1000 for a very standard hotel in NY.-Rob Devito, the Front Office Manager, instead of trying to help the clients, he confronts the clients blaming him for the problems that the hotel staff has generated.-It seems that the good rating score that they have was achieved some years in the past. They are not the same ones they used to be, so don't trust the current overall rating.FULL STORYWe chose Hotel Giraffe for a special night based on the outstanding reviews on Google Maps. Unfortunately, the Front Desk staff is way far from those ratings, including the manager. We paid $538 for a Wednesday night and I honestly feel any $200-$300 hotel would have a much better (and polite) staff/service.We have used our international cards all over the US without any issues. Today, none of them worked when we tried to pay at the hotel. Instead of trying to help us, they just insinuated that we didn't have any money on the cards and that we should call our bank while sitting in the lobby to not disturb other customers (note that there was no other customer at the front desk at that time). That was rude, so we used those cards to pay for our lunch just 20 minutes before we arrived at the hotel. I would have expected Front Office staff to help us, trying with different payment terminals at least, just to double-check that it was not the hotel's fault. Instead of that, they just mentioned, in a very rude way, that they just charged "another foreigners" without any issues.After that, we tried with 2 other credit cards, those two from the US, the last one ended up working so we got access to our room. Surprisingly, the third and the fourth card were charged, with two different amounts. My third card was charged $538 (+$20 that my bank charged me a commission for the transaction), and my fourth card was charged $638 (including a $100 unexpected deposit).When I saw both charges, I went back to the Front Desk. The front office staff was very defensive from the beginning, as if they already knew what had happened. They were just mentioning that it was not their fault and that I had to solve it by myself with my bank. I showed them both charges from Hotel Giraffe from both credit card apps. The Front Office Manager, Rob Devito came into the scene but he kept the same position. Everything was my fault and it was an issue with my bank, so I had to solve it and they would do nothing for me. I would say that, whether is the customer's fault or not, I would expect a Front Office Manager to listen to the customer first, keep a nice and polite tone, and try to help as much as they could. That was not the case at all. Rob kept a very rude attitude since he started talking to me, and he confronted me several times with a very defiant attitude He basically did nothing to try to help me until I asked for proof about those "declined" payments. I then realized that they were doing random charges to our cards, ones including the "deposit" and others without including it. For my third card, they charged $538 but the "decline confirmation" they showed to me was for $638 (not for the $638 that they actually charged me). So they couldn't prove that the charge of $538 wasn't declined and I ended up paying almost $1000 for 1 night at a very standard NY hotel. After having to waste 90 minutes trying to talk with my bank, but I had to hang up the phone so I could at lest walk around NYC...This has been a very frustrating situation. We came here to enjoy NY and we expected not to have any issues, but the staff made it not possible at all. I am very disappointed with my experience at Giraffe. NY is full of hotels, so whenever you decide to pay more than the average prices, you are expecting, at least, a nice and polite Front Desk staff & manager. Not sure if they had a bad day, but they literally ruined my night in New York.I truly hope other customers that visit this hotel have a better experience, so I really envy those other reviews saying that they had an outstanding experience at Hotel Giraffe. Unfortunately, it was not for us. Seems that before they were doing a great job, but not any more.Hope this helps.Thanks
0 Replys
0 Comments |
Be the first to Reply |