Give shopping at Hermes a miss - it’s a “Goldilocks” experience - Hermès Paris - Kaufe eine Reservierung
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😒 3/5 - Give shopping at Hermes a miss - it’s a “Goldilocks” experience
By 👻 @dyanneward, 03/01/2024 3:00 am
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My husband decided to give me a gift while travelling through Paris with our (adult) daughter. They have a tradition of giving me gifts from Hermes. And at her prompting we arrived at the Faubourg Saint Honoré store.What should have been a delightful/fun family shopping experience was so awful that we left without purchasing anything. We were allocated what seemed to be a trainee sales person who’s behaviour indicated that she wanted to be anywhere, but at work in that beautiful store. Disappointing. So the next day, we tried again, at the Georges V store. Initially ignored, our allocated sales person clearly more senior than the sullen youngster of the day before, indicated that she was happy to be at work, but not with a customer. The other staff were far more interesting, having disappeared a number of times for a chat. Lacking the enjoyment the experience should have been, I lost enthusiasm to choose anything. Again we left without a purchase. My daughter determined to ensure this would end on a happy note, encouraged us on the third day to try the rue de Sèvres store. This building (an old swimming pool) is extraordinary. I was just happy to see the architecture and design. Admittedly it again took work to be served (no one seemed to know where the sales people were!) but we’re finally assisted by someone who truly loves his job and the beautiful things he sells. Such a lovely experience, lots of fun choosing. I am now the happy wearer of a beautiful bangle and double-sided silk scarf. After the purchase we commented on how poor our previous experience had been, only to be told that this is a common and well known complaint! A luxury shop with disengaged staff, that makes the customer work very hard to have a good shopping experience. Better to buy over the internet or visit other luxury brands who care about their customers. Hermes should check out their competitors (e.g Goyard) to see how magical a shopping experience can be.
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