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London's Best Prepaid Restaurants that are most frequently booked by customers of Heritage Restaurant and Cocktail Bar London
🤢 2/5 - Poor, try somewhere else instead
By 👻 @Foodie0714, 02/26/2022 3:00 am
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Wanted to try fondue so booked this place which was rated well by others. I'm afraid that after having been to celebrate a friend's birthday today, we both left disappointed. This is another one of those places that has a nice instagram and well designed website but that's about it, the food and service do not live up to it.
Service was poor, not warm/welcoming/friendly except for 1 particular waitress, nor was it attentive. One waitress knocked my bag onto the floor and didn't acknowledge it at all or apologise even though she could see me picking it up off the floor after.
We had the fondue, parmesan and truffle fries, gratin dauphinoise and chocolate fondue. The fondue was fine but a bit bland overall, portion size decent, but it was expensive for actually what are very very basic ingredients. The fries were ok but the gratin dauphinoise portion was tiny and frankly I've had better tasting ones from supermarket ready meals than this. Soft drinks were ridiculously priced: £4.50 for 200ml bottle of diet coke?! The dessert capped off what was already a very mediocre meal and sealed the deal for it being a poor experience. They brought out a plate with happy birthday on it and strawberries, orange, banana, beignets, and marshmallows. I thought that our actual portion for dessert was still coming and this was just the birthday plate and I quickly realised nope, this is it, this is all we are getting. I never complain about portion size normally as I don't eat a lot but this was really a pitiful portion size for 2 people to share. For £12 each it was not mind blowing and if you think about other desserts you can get for that cost, it is very disappointing. The banana was half bruised too which showed the lack of quality control and care of what was going out to customers from the kitchen. For £50 each for this, really poor value, food and service. Felt there was no point complaining to staff given the quality of service we received.
You are better off going somewhere else instead and paying the same amount for a far better meal or just stay home and order a pizza for a lot less and I guarantee you it'll be a nicer meal.
Would not recommend to anyone and will not be returning.
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