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🤮 1/5 - The Horrible, Terrible, No Good, Very Bad Dining Experience
By 👻 @Marissa S, 03/20/2022 3:00 am
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As someone who has worked in the restaurant industry, I can confidently say that I have never had a worse dining experience in my entire life. We called ahead to alert the restaurant that we had a group of 8—they reassured us if we got here at 6 we wouldn’t have a problem. We understand things happen, but we ended up waiting 1 hour and 45 minutes for a table. They failed to move along service for the party that had paid and was sitting there for an extra hour. Seems like poor management. There’s a time limit for dining and they blissfully ignored that for some reason. The events manager at the hostess stand had the worst attitude I have ever come across and was very hostile towards our party, even as we were patiently waiting. I do not use this word lightly, but this woman was so incredibly bitchy we actually could not believe the way she was behaving towards us. Completely untoward. Once we finally were sat down, we began to order food. We alerted the server that we have a food allergy - no sesame - and to confirm which dishes would be safe to eat. After having served us a round of dishes and we begun to eat, as it turns out, several of the items we ordered contained sesame. It is horrifying to think that someone with a more severe allergy could have been seriously put in danger due to their negligence. We are so lucky that the person in our party didn’t consume enough of anything to cause a severe reaction. This was what really made us upset. We brought this up and instead of taking this matter seriously, they would find someone else to blame. Every time we would discuss what was wrong with our experience, they would counter argue and were incredibly defensive. Not apologetic in the least, instead so defensive and hostile. When you are the one in the wrong, you should understand that it is your responsibility to make things right. Even more so when someone’s life could be at stake. Instead of trying to improve our experience in any way, they decided to send our party a round of mezcal shots. This was appreciated, but no one asked for these and half of our party doesn’t even drink mezcal. Seemed like a sad attempt at throwing a bandaid over the already terrible experience. Even this would have been a nicer gesture if they were to ask us what we preferred as a round of shots, but things like that do not cross their mind as they have zero sense of what it is like to be a guest at their restaurant. We received the bill—not a single thing comped or discounted. Insane for the experience we had. We brought this up to the manager and instead they insulted our party, alluding that we were being unreasonable or that we expect to be pampered which is not the case at all, we were looking for the situation to be rectified properly. Horrible horrible experience for a group of people just looking to have a nice time at dinner and instead were forced to battle with the staff to rectify their own mistakes. We are residents of Culver City, and we have absolutely loved this restaurant in the past. We are deeply disappointed by the way things were handled last night and unfortunately no one in our party will be returning to this establishment. We do not recommend this place to absolutely anyone.
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