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Haidilao Hotpot London Yelp Reviews
Latest Reviews On Yelp
15 Reviews
0 Replys |
This place was great.
We ordered multiple rounds of food because it was just so good. They had these towers to place the raw foods on before we cooked them. It really saved space and I haven't seen that other places before. The dumplings were delicious and so were the scallion pancakes. I will 100% come back here and you should too! The staff was good even though they were swamped with tables. You order on tablets which is nice so you make sure you get what you want and nothing is missed! Plus you can see what you're ordering rather than hoping you list everything you wanted.
Be the first to ReplyI've always wanted to visit this chain and the experience
I've always wanted to visit this chain and the experience did not disappoint! The tea was beautiful and bloomed in the hot water and had a lovely aroma. I got the tom yum broth which I'd never had before and it was so good! It came with some shrimp and lemon slices in the broth too which was an added bonus. All of the ingredients tasted very fresh. They have a smaller selection than other AYCE hot pot chains which was a bummer and they also make you pay for the self service sauce bar which was a first for me.
Be the first to ReplyEverything was good but the line was ridiculous.
.. Went there by myself on a Sunday night and had to wait for 1.5 hours.
Be the first to ReplyHaving been Haidilao's loyal customer for the past 15
Having been Haidilao's loyal customer for the past 15 years, I have been to Haidilaos around the world, and this Haidilao is THE worst. Service is close to none, ambiance is chaotic and food quality is mediocre. I don't know if this is franchised out or still owned by Haidilao corporate, but looking at this particular restaurant, Haidilao would have lost alll it's competitive edge in the market. Very unhappy about the experience and won't go back.
Be the first to ReplyHands down best hot pot place in town, pricy but worthy,
Hands down best hot pot place in town, pricy but worthy, and be careful don't order too much, as some food are already in the north, you can also get salad, bread and Chinese soup dessert from the sauce table. Service was superb compare to other Chinese restaurants. We ordered triple flavor and spicy broth, turns out the spicy one was too much for me. All dishes including meat, shrimp, fish and verges were very delicious. For $2.99, you can enjoy a noodle show & dance by the table. We had a great time here.
Be the first to ReplyThe only reason this restaurant is getting 2 stars is
The only reason this restaurant is getting 2 stars is because the food was fantastic. Everything was fine until the very end. The check was left in a random spot and my son happened to find it. No one came around to ask if we were done. This young man stood and stared separately at myself and then my son when the other person had gone to the restroom. I placed the check on the table with my credit card and no one came. I finally asked a server to take my payment. AFTER paying, as we walked out, the young man CHASED us up the stairs accusing me of not paying. I showed him the receipt. We left and then returned to complain so that no one else has to experience this. As a "sorry", the manager gave us 2 oranges, 2 apples, and 2 drinks. The next morning I decided to eat an orange and it was so old, there was no juice at all inside.In addition, the manager said that the company charges the employees for meals when customers don't pay! That's a terrible policy and this company will never get my business again
Be the first to ReplyFrom Tokyo to London - Haidilao is to go place for hot pot .
Try their signature noodle which comes with special performance :D
Be the first to ReplyJust like in China.
Full of Chinese customers on Sunday afternoon. Ready to queue up at 5pmExcellent food and service. Just like in China. Selection of condiments is excellent. Hot pot choices are ok for meats and veggies, but do not expect organ meats (delicacy in China and commonly eaten). If you do not speak Mandarin, invite a friend who can, staff speaks mandarin and some English
Be the first to ReplyAs usual hdl always keeping it good and never disappoints
As usual hdl always keeping it good and never disappoints me even though it is quite expensive still worth it to eat here everything was lovely and meets my expectation. Recommended if you have never tried hdl before. Recommended to keep coming back and im coming back again. Cheers!
Be the first to ReplyManaged to get a last minute booking at Haidilao.
We ordered the following:- Sliced Lamb- Beef Tripe- Sliced Ribeye- Handmade Fish Mash- Chinese Dough Sticks- Chinese Cabbage- Enoki- Bamboo- Sesame paste- Bean paste- Coriander- Spring Onion- GarlicBefore talking about the food, this had the best off-the-table experience I've ever had when eating out. When arriving you are placed in a waiting room and given a goody bag of snacks (and a manicure supposedly if you're extra early) and the toilets are stocked with disposable toothbrushes, mouthwash and cotton buds. All really nice touches. Even the layout of the restaurant, down in the basement has a really nice vibe to it. The staff are all friendly and periodically check in on you to remove the scum from the broth.Now onto the food. The Chinese dough sticks and mash were insanely good. The dough sticks absorb the flavours of the broth, becoming wonderfully soggy and the mash has a delightful texture and appearance. The meats were decent but also the biggest problem with the restaurant. Out of everything, the meat was the weakest part of the whole evening, falling into the shadows of the side dishes and off-the-table wonders which is a crime for a hotpot place. It was tasty but not special, as the other things were, which perhaps made them seem worse than they actually were. Had that not been the case, this would have been the best hotpot place I've ever been to.
Be the first to ReplyFor someone who lives in Cali, I feel like this was quite
For someone who lives in Cali, I feel like this was quite expensive. We usually have all you can eat $20 per person hot pot/shabu places! Despite it coming out to approximately $35 per person, it was really good!! We came at around 9:30 pm (they close at 2am) and the guy at the front gave us a ticket and said that there was about 36 parties ahead of us, so we took the ticket and went to walk around. They have this online checking system which showed us our position in line which I thought was pretty cool. It was about 11:45pm now and we decided to head back to the restaurant since our position was going down (15 at this time). We went inside and they have a waiting area where people can get manicures, snacks, drinks, and even play some games while waiting for their numbers to be called. They stop accepting people for the waitlist after a certain time though. I saw some people trying to get on the waitlist at the time I went back to the restaurant, but they apologized and turned the customers away. It was around midnight when our number was finally called. Two hours and 30 minutes that we had to wait! We wanted to go somewhere else, but there has to be a reason so many people come to eat here and we already committed! We went downstairs where they have all the tables and honestly, it was very clean and organized. It was my boyfriend's first time at a shabu place and he really enjoyed it. They have this sauce station where you can make your own sauce! My boyfriend got the mushroom and chicken broth and I got the very very spicy mala broth. The mala broth is so spicy, so I don't recommend getting that if your taste buds can't handle spicy. We ordered two bowls of rice, beef, lamb, enoki mushroom, and Chinese cabbage. We ordered on an iPad which gets sent to the kitchen and the waiters would bring out our meats and veggies. There wasn't too much interaction with the waiters, but whenever I needed something, they were quick and kind to help me out! My boyfriend thought the meat tasted very fresh. Although this is on the pricier end, I would definitely recommend trying this shabu place out and I would definitely come back!!
Be the first to ReplyWe came 10 minutes before they opened and was seated via
We came 10 minutes before they opened and was seated via walk in. They let us hang out in the waiting zone on the ground floor and provided free snacks. All the workers are so nice and the service is spectacular, even when the place filled up. The food is also really good! Highly recommend!
Be the first to ReplyWaiter attitude is bad, don't know how to react nice to
Waiter attitude is bad, don't know how to react nice to customer. Would recommend better employee training as price on menu is much more expensive in where-else
Be the first to ReplyI've only had one experience with hot pot before and keen
I've only had one experience with hot pot before and keen to try this one we arrived about 5pm on a Sunday and had to wait for an hour as you can't book. What an hour we had! Free snacks, free ice cream, free manicure, board games and water of course! This was amazing and we hadn't even been to our table yet. The time flew by and we were escorted to our booth and shown the ropes. We chose four assorts broths, quite spicy, Malay, mushroom and tomato based. We had a veggie in our party so decided which ones would be dedicated to tofu and veg and which for the meat (we ordered lamb and beef). There's also a section where you can create your own sauces with an amazing selection of ingredients to put in. Ordering on iPads was cool and almost instantaneous too!The food was so delicious and we realised you don't really need the meet and the tofu and noodles (order the dancing ones) were the best thing to have. Couple that with the brilliant and friendly service and you've got a winner here!I can't recommend this place enough and it's so so different to anything else you'll ever see or experience here in London and that's saying something. Enjoy!
Be the first to ReplyI've never been to a Hai Di Lao branch until the one in
I've never been to a Hai Di Lao branch until the one in London opened and I'm impressed!The service is impeccable! While you wait for a table, there is a manicure station, games and free snacks (including Haagendaz). Ordering is also super easy with the iPad and the food comes within seconds from when the order is placed. We ordered our broth first and took our time with ordering the food so that the broth would have ample time to boil. There's also built-in ventilation in each hot pot stove so the smell isn't too bad considering the dining area is on the basement floor. For the broths, I recommend trying the spicy (it's numbing), original and mushroom ones! The quality of the food is also better than most hot pot restaurants in Central London. Most importantly, compared to other hot pot spots, Hai Di Lao has the biggest selection of toppings and sauces for your own dipping sauce!Table service is also amazing. Every person gets an apron and a zip lock bag for your phone. Throughout dinner, servers offered to peel our shrimp, refill our (self-serving) cold dishes, change our plates, etc. There's was also a Chinese mask changing performance which really made the place a lot more energetic.Overall, it was such a pleasant and fun experience and it's been my latest most frequented place!
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