The fortunate unfortune - Gstaad Palace Saanen - Trade Reservierungs
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- Any Room Type
- Any Suite
- Classic Room Classic Room 33 M2 (398 Ft2 Bathroom With Bath View)
- Classic Junior Suite Pure Relaxation On 43 M2 With Seating Area
- Superior Room Mountain View Double Room 43m2 Panoramic View
- Deluxe Room Mountain View On 46m2 With Balcony (Mountain View)
- Deluxe Junior Suite Mountain View Feel At Home On 55 M2 With
- Tower Junior Suite Mountain View Tower Bathtub And Panoramic
- Alpine Suite Mountain View With Balcony 72 M2 (775 Ft2 Two Rooms)
- Corner Suite Mountain View 92m2 (Balconies Steam Bath Designed)
- Deluxe Suite Mountain View With Balcony 90 M2 (968 Ft2 Two)
- Cosy Room Double Room With 28 M2 And View Over The Hill Bathroom
- Any Standard Room
- Cosy Room Mountain View 28 M2 (301 Ft2 Mountain View Bathroom)
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Saanen's Best Hotels that are most frequently booked by customers of Gstaad Palace Saanen
🙂 4/5 - The fortunate unfortune
By 👻 @Melos Kuqi, 02/15/2024 3:00 am
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My recent visit to the Gstaad Palace was full of anticipation, looking forward to enjoying lunch while admiring the views. However, an unexpected incident overshadowed this pleasant moment. As I left the restaurant, I was confronted by a policeman, who claimed that the hotel had accused me of theft, based simply on my youthful appearance and single status. Shortly after the incident, I received a phone call and email from management expressing their sincere apologies. Their proactive approach in contacting me personally, acknowledging the mistake and expressing sincere remorse was both unexpected and much appreciated. Despite their apology, the experience was truly unpleasant. I appreciate their acknowledgement and their efforts to rectify the situation, but it's important to stress that it was a difficult situation to live through. I sincerely hope that such situations will be rare in the future, and that steps will be taken to avoid similar misunderstandings. However, knowing that the Gstaad Palace is committed to resolving problems with humility offers reassurance for future visits. In summary, my experience at Gstaad Palace was not defined solely by the incident, but rather by the care and dedication shown by management in its aftermath.
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