We met friends for brunch last Sunday. - Great Maple - Hillcrest San Diego - Kaufe eine Reservierung
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San Diego's Best Restaurants that are most frequently booked by customers of Great Maple - Hillcrest San Diego
😒 3/5 - We met friends for brunch last Sunday.
By 👻 @Maria C., 03/27/2023 3:00 am
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Fortunately we had reservations, but still had to wait. Parking was really challenging with an open market going on and a beautiful day that brought lots of people out. We ordered the special brunch menu for restaurant week, 3 of us did. I had the spinach quiche, it was delicious. My friend ordered an egg hash and requested egg whites. Here lies the problem. They brought full egg hash but since no-one came by the table for a while (yes they were busy), she couldn't tell the server that her order was wrong. When the server finally came by she told her about the mixup. The server took the plate away and came back saying that yes, they were regular eggs and not egg whites. Well, it took about 15 or 20 minutes for her to get the correct meal. Of course mistakes happen and it was busy, but the right thing would have been for the server to remove that charge from the bill. Any restaurant worth their weight would have done that, it's just the right thing to do. We were all finished eating by the time she was able to start. Bad restaurant etiquette on the part of Great Maple. Servers were very nice and knew what they were doing (we had two share the load), but they dropped the ball on this one. Although we enjoyed ourselves and the food was tasty and plentiful, that faux pas may be enough to make me skip this restaurant next time. There's too many options and not correcting their mistake by removing the charge was a missed opportunity to do the right thing.
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