Grand Lisboa Palace Resort Macau Tripadvisor Reviews - Grand Lisboa Palace Resort Macau - Trade Reservierungs
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- Any Room Type
- Any Deluxe Room
- 1 King Bed:52 Sq Meters:40 Inch Flat Screen
- 2 Twin Bed:52 Sq Meters:40 Inch Flat Screen
- Any Standard Room
- Fountain View: 1 King Bed: 52 Sq Meters:
- Any Suite
- 64 Sqm:free Wifi:2 Wide 40in Flat Screen Tv:
- 69 Sqm Corner Suite:free Wifi:
- Fountain View: 64 Sqm: Free Wifi
- Fountain View: 64 Sqm: Free Wifi:
- Fountain View: 69 Sqm Corner Suite:
- King Bed: Separate Living Room: Suite:
- Twin Beds: Separate Living Room: Suite:
- King Bed: Corner Suite: Separate Living Area:
- 72 Sqm Corner Suite:free Wifi:club Tower:
- Fountain View: 72 Sqm Corner Ste: Club Tower:
- Fountain View: 110 Sqm Corner Suite: Club
- Fountain View: 165 Sqm Corner Suite:
- 275 Sqm Corner Suite:private Spa And Gym:
- Any
- 52 Sqm:free Wifi:club Tower Access:
- Any Executive Suite
- 220 Sqm Corner Suite:private Gym Massage Room
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Grand Lisboa Palace Resort Macau Tripadvisor Reviews
Latest Reviews On Tripadvisor
5 Reviews
0 Replys |
Not recommend this hotel and terrible service
the Grand buffet staff was not helpful.I wanted to book lunch buffet at reception desk,she told me the booking is full without checking the system. I asked her if I can walk-in and she answered me come to Grand buffet tomorrow at 1pm.I felt disappointed that such a luxurious hotel that they donโt want to offer help or make waiting list booking.(Also,Grand buffet opens at 12:00 and they do not reserve table for walk-in guest and I was shocked)I really donโt understand this arrangement and definitely not come back this so-called 5*hotel again . The service is terrible .
Be the first to ReplyMEMORABLY first and (possibly) LAST.
We choose Grand Lisboa Palace to be our wedding eve's preperation and because it had a beautiful art displays and a great garden for photoshooting. Over a month before our wedding we booked online through their main website for 2 separate rooms, one for the bride and one for the groom. We also requested if they could open their garden an hour or at least 30 minutes earlier because we wanted to take photos there before we proceed to our wedding ceremony and stating that it was our wedding eve preparation. Hours later their Front Office called. Stating that they cannot open the garden for us and just have to wait until it opens at 10am even when we mentioned it was before our wedding ceremony on that same day. At this point he offered our call to be transfered to Operations Services to handle our request, I denied because we weren't looking to book the entire garden. We only needed at least 30 minutes to take a some photos. They apologized and offered cake instead. No any other follow up calls nor e-mail regarding the situation. And now, the day came that we were already preparing for our GRANDEST DAY of our lives. My soon to be wife that day and her bridesmaids woke up 5am to get their hair and make up done. The Groomsmen and I were also getting ready. Everything was going smoothly, but the moment our photographer came with his team thats when the stress starts to build up. I proceeded to the reception counter to ask for assistance, from there the clerk asked what's the team of photographers for. I answered its for the wedding preparation shoot. And then minutes later they called and started giving rules and limitations on when entering the garden, where the clerk and I both agreed that 8 members with 1 photographer. And she also offered we could take photos around the lobby with no limitations instead. And to compensate with the misunderstanding they upgraded our room to a suite facing the garden. From here it was going downhill. Later did i know, when my wife and her bridesmaids were going to the garden they were being denied to enter by the security. They went outside the lobby and the security was still bugging them. So I guess the agreement I had with the clerk was just between us and it wasn't centralized with security team. At this point I was getting worried for my wife because I couldn't do much because traditionally the Bride and Groom weren't allowed to see each other until during the ceremony and I know she's getting stressed, on our WEDDING day. From there on end, we just proceeded with what alternatives we had because we still have a ceremony to go to. At the end. There was no garden photoshooting. Grand Lisboa Palace sure did gave us a memorable, first and LAST experience. PS. their cake was served and was still there.
Be the first to ReplyHIDDEN, NOT WELL KNOWN, BUT DELICIOUS WITH GREAT SERVICE
Having celebrated my birthday with my husband at Palace Garden today June 6th, 2022 now comes our observation. GOOD POINTS 1. Ambient and tranquil dining environment 2. Nice decor Lots of beautiful and elegant artistic paintings portrayed ambiguously throughout. 3. Delicacies All dim sum dishes and main courses on our Executive and Vegetarian Set Lunches are extremely delicatly prepared and tasty. 4. Excellent service Staff are all friendly and attentive, courteous, especially Cassandre and Wendy. They also know how to easily strike up a conversation with customers. 5. Complimentary birthday buns are also beautiful made and presented with a candle. BAD POINTS 1. Waiting time for each course is a bit long, especially the dessert. 2. Unless your arrive at the South entrance, it's quite a walk from the North Entrance, requiring a guide to walk us all the way there. ADVICE: Definitely a great place to celebrate a birthday, give it a try.
Be the first to ReplyGrand, massive, comfy
As the name shows, the hotel was reli huge. The staff at the counter was friendly and attentive. The room was so much spacious than I had expected. It was interesting that there was a closet right next for the toilet. The toilet was unexpectedly huge as it contained a shower room as well as a large bathtub. The room was equipped with high-technical buttons controlling the curtain the lightings etc. for the beds, it was comfy and I slept reli well. One thing that could have been better was that there were many shops to be opened, so we didnโt have much to shop. But of course, there was one big supermarket on 2nd floor offering what you needed.
Be the first to Replyexcellent hospitality
I am pleased to say that my staycation with my family at GLP has surpassed all my expectations. The staff was catered to my every need and especially the spa staff was very wonderful. Th room was impeccably clean and facilities wee prefect! We hope to stay and gave spa treatment again soon.
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