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Gen Korean BBQ House San Jose Reviews from The Last Year
Service + quality has gone down a lot.
We came for dinner which is already more expensive than lunch options, and they aggressively try to upsell this new $20 premium option which is not worth it imo. The female server by the bars on weekends has a lot of judgement and gossips to many other male workers instead of just doing her job. She will act fake when bringing the bill after being MIA the entire time, and as soon as you leave- run towards the bill in front of other patrons to snoop on how much tip they left. Unprofessional behavior to say the least. At the end of the day, people come here to eat good food, and have an enjoyable experience. That is not how I felt dining in under her experience. We waited 10 minutes before anyone came. No water. No orders. And being a sit down restaurant where you're expected to tip (now options are 25%) to cook your own raw meat, and there being a time limit, you can imagine the dissatisfaction and disappointment. Would not come back.
Armando our server was great, best service.
Meat was high quality. Overall Armando made the experience a very positive one with his recommendations on what to order!
I would say about half the time I visit they have a wait
I would say about half the time I visit they have a wait but honestly the food is just that good. Staff is pretty quick and friendly as well.
My friends and I went went to Gen for dinner last Sunday
My friends and I went went to Gen for dinner last Sunday because one of my friends was craving the red wine pork belly. It was such a disappointing experience this time around. We haven't had this bad of an experience here before, but after this time, we probably will not be going back any time soon. In summary, the waiters were slow, not attentive to the tables around us despite it not being super busy, so we weren't able to get our money's worth of food. We honestly would much have rather driven the extra 10 min and paid the extra $10 per person at Yakini Q for better quality food and service (ability to order meats from the phone and constant grill changes). Service: 2/5 We were seated fairly quickly because it wasn't super crowded and there were a few empty tables around us. But, once we were seated by the hostess, it took us flagging down the same hostess to find our waitress to put in our first order of meats. Even when we put in our orders, it took a decent amount of time for it to reach us. Once we had the last dish on the grill, we waited to order our next round but the waitress kept stopping at all of the tables around us never reaching us. So we had to keep asking the hostess to find our waitress to put in our next order. We also asked 6 different workers for japchae and other sides, but we never got them so eventually we gave up. Lastly, I stopped two different workers, asked for a grill change, and both ignored me and walked away. I'm giving this a 2 only because the waiter that took our table after the first one went on break/ended her shift was super nice and checked on our last order. There was also another manager of some sort on the floor that kept an eye on our table for grill changes for the last round of meats. These two were the only helpful staff members we had. Food: 3/5 For the most part, everything tasted as you would have expected, but with the slow service, we really didn't get a chance to try as many things as we would have liked. The craving for kbbq and specifically the red wine pork belly was met, but half of our table didn't get full. Not pictured, we also got the fish katsu and a some other meats that weren't really that great. The fish katsu tasted like a McDonald's Filet O Fish and the smoked pork belly tasted like a McDonald's chicken nugget dipped in BBQ sauce. Although this wasn't the worst thing we've ever had, it just wasn't the quality we were expecting. We also got a few soups that barely reached half of the bowl and felt "watered" down. The cinnamon hotteok had some inside dough that wasn't cooked all the way.
This is the OG AYCE kbbq place that started it all.
I usually enjoyed this place and they have the best Bulgolgi. This is my first visit where they have the premium upgrade and it is worth it. The short rib tomahawk is already worth the $20 upgrade. I would also like to thank David for being the best server and convincing us to get the upgrade.
Had a great experience dining in with our server David H.
It was a packed Sunday night but we were seated within 5 minutes! We were going to opt for the regular menu but David presented us the premium menu and we were convinced to try it out. The premium meat quantity was so good! Super tender and soft! My favorite was the premium marbling center cut short rib. Food came out so quickly and David checked in a lot to make sure we got all our items and to see if we wanted to order more meat. Amazing service, great music, and nice interior. Glad to say we left satisfied and with a full stomach. Can't wait for my next visit back!
Service was super slow.
We were limited to 3 meats at a time for a party of 6. Half got to eat at a time because service was so slow to get more meat. They hardly came by for refills or pick up dishes. I ordered sake at the beginning of dinner but canceled it because they forgot to bring it out and we were done with dinner already. I wouldn't go back
Food was great, service was great as always.
Never have to wait so long as I have at the last place. I will continue to come to this San Jose location. Very friendly staff
Did this place change ownership or something? I use to
Did this place change ownership or something? I use to come here a lot. The food was great and the service was Excellent. But today - totally different. TERRIBLE New faces of waiters; seaters; and managers. They were RUDE and did not seem interested to work as Waiters. Food was slow. Our stove stopped cooking and we waited forever to get it turned back on. Seats were empty. ( wonder why) Mean and Rude when it came time to pay. Waited to see if we finish every bite. Come on... You could have gotten a better tip. Luckily to them... my siblings went along and gave 18%. Me? I wanted to leave less than 10%. NEVER AGAIN
The food is always great! Took a couple of friends out last
The food is always great! Took a couple of friends out last Friday night around 6:45pm and it was pretty packed, typical Friday night. Everything was worth the wait though. Had a carafe of the yogurt soju (so yummy), and one of the lemon flavor. It's pretty loud with the amount of people that were there, and the music as well, so if you're looking for something intimate this is not the place. Shoutout to our waiter Angelo for the superior service even though it was crazy busy!
San Jose's Best Restaurants that are most frequently booked by customers of Gen Korean BBQ House San Jose
Ranked #7 in San Jose's Best Restaurants.
Congrats on 3 mil
By 🍑 @BraveCloth47, 06/01/2023 9:25 am
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Congrats to Jonas and the team for hitting this revenue milestone. Looking forward to seeing what the rest of the year has in store. @ColorfulRod45
4 Answers
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Answer from 🦩 @FluffyStar64 (06/01/2023 9:28 am)
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🍾🍾🍾🍾🍾🍾🧨🧨🧨 now on to 30 mill!
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Answer from 🥷🏻 @ColorfulRod45 (06/01/2023 9:38 am)
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haha thank you for the post!!! That's much appreciated, I guess two people were watching the number flip 🤣🤣🤣
All kidding aside - I know how much time you guys spend on the platform to make it what it is, very happy to have you!
ps. sorry for the duplicate reply, I just found a bug in the image ratios 🤦🏻♂️
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By 👻 @ExhilaratingRate70 (06/01/2023 6:23 pm)
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By 👻 @PureHate68 (06/25/2023 6:23 pm)
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