Lovely food, but very poor service and slow - Elystan Street London - Kaufe eine Reservierung
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🤢 2/5 - Lovely food, but very poor service and slow
By 👻 @Gunooner, 03/27/2022 3:00 am
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The restaurant is very beautifully decorated, and the menu very appealing. The food that we got was delicious and the wine pairing was very complimentary. However the problem was with the service and how long our meal took.
We had called in advance to ask about how long the meal would take (to book a taxi home after) and we’re told 2.5 hours. We therefore booked a taxi for 3 hours after our booking, and despite that, 3 hours in we were only 4/6 courses in. Our 5th course took over 45 minutes to come out and we didn’t get our desert before having to leave (as the taxi had been outside for 45 minutes). Almost more annoyingly than the slow food, was the waiting staffs approach to dealing with it. They didn’t communicate with us at all and in fact actively avoided us after we asked questions about where our food was. They didn’t seem to take our concerns or questions seriously at all, and that is a completely unacceptable level of service for a restaurant of this supposed quality. I would certainly not say it was deserving of a Michelin star based on our experience.
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