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🤮 1/5 - Okay. I don't really give bad reviews unless I feel they're
By 👻 @Alison B., 02/27/2023 3:00 am
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Okay. I don't really give bad reviews unless I feel they're warranted. I stay in a lot of hotels and this one is probably the worst.The good:The staff was really nice and the beds were incredibly comfortable. It was close enough to walk from Grand Central.The bad:Four elevators, 36 floors (not including the roof), and at least one elevator was constantly broken. When we arrived, two were broken and it took us 30 minutes to get to our room. We were exhausted and the last thing we wanted to do was stand around in the lobby.The staff was clearly overworked. When we arrived, it was super busy and the woman behind the counter was a little snippy to me, but it wasn't her fault. They were packed and nobody could get to their rooms.No water in the room. Every hotel I've stayed at not including gross motels would give guests complimentary water, because it's water. When I asked for water, they told me to buy a bottle at the bar. Five bucks for a 20oz water. Luckily two ladies at the bar told me the tap water was delicious, so I just filled up from the sink. They were right!The TV remotes barely worked. This annoying menu popped up every time the TV came on and you couldn't navigate it or get rid of it. The channel guide didn't work because the TV was set for 5:30am and nobody knew how to fix it. I brought a Roku to stream and the internet was so bad, I unhooked it. I've gotten basic internet at every other hotel I've stayed at and it was good enough to stream, but not here.All I heard about was these amazing cookies, but it was never offered and I forgot to ask. I don't think anyone got one.I was excited to check out the rooftop bar. After waiting 15 minutes for the elevator, I arrived only to find out it was completely closed for a rooftop party. That would've been nice to know.The elevators were cramped and slow. It took the TV guy over an hour to get to us and I know it wasn't his fault, it was waiting for those crappy elevators. We ordered food and I had to make sure I left 15 minutes earlier than normal to get it in the lobby because I knew that's how long the elevator would take.The rooms were small, which is expected. The carpet was disgusting and everything looked shabby like it hadn't been updated in decades.I requested the top 3 floors. I know the requests aren't guaranteed, so I wasn't mad at all when we got on the 33rd floor. I figured I wouldn't be charged. When I got my receipt, it said I WAS charged. I asked the lady at the front desk why, and she said because I got within the top 3 floors. I had to count on my fingers to show her that the 33rd floor was 4th from the top. I wouldn't care about this so much except the charge was like $30. Fortunately they took it off.Normally I wouldn't care too much about most of this stuff, but it was a pretty expensive room. I've stayed in worse hotels with much better accommodations.I think the most frustrating thing, the thing that made me want to write this review, is these are things people have been complaining about for years and it doesn't look like the hotel has done a thing to fix any of it. They have an auto-response to bad reviews but nothing has changed.Spend a little more and stay somewhere nicer. I think I'm done with Hilton in general.
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