Ideally located but fell short of 5* - Do&Co Hotel Vienna Wien - Trade Reservierungs
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๐ 3/5 - Ideally located but fell short of 5*
By ๐ป @Natalie C, 12/30/2022 3:00 am
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A mixed bag... overall, we wanted to love our stay but it fell slightly short of expectations from a 5* hotel. You pay for the location - and this really is unbeatable. Super central, within walking distance of a lot of the main sights or transport links. Easy journeys to both the main train station and airport, with taxis/Uber points a short walk away. All the staff throughout were incredibly friendly and efficient. We had a fault with our bathroom and the maintenance team arrived within 2/3 minutes and resolved the issue promptly for us. Sadly though, the rooms felt dated for the price and missing attention to detail that I would expect for a 5* hotel: - Flashing modem light on the wifi which was directly in front of the bed/mounted to the wall in eye line of the bed which was annoying for sleeping. - No rubbish bin in the toilet cubicle (there was one in the bathroom built into the sink but it was open/had no cover) so not pleasant for female sanitary products or others as you had to dispose of these by walking outside of the toilet and again, these would be exposed with no cover. - Extremely flat pillows with no other varieties in the cupboards to choose from. - Our internal roller blind had a broken blind cord which had been missed/left unrepaired. Sadly, both of our rooms were also extremely hot throughout the stay despite having no heating on/ensuring all of this was off. Room service would then close the windows we had purposefully left open when outside, so we returned to rooms not properly ventilated. The flush on our toilet was also faulty, meaning maintenance had to be called to fix it and it would randomly run for 5-10 minutes at night which continuously woke us up. For visitors during the Christmas period: the hotel mounts lights to the outside windows which obstruct the room views of the church/surrounding sights. Equally, the winds/weather made these bang into the window which also added unnecessary noise. Lastly, it was quite surprising to me that a hotel of this calibre would have so little seating or general areas for hotel guests to use outside of the bedrooms. The restaurants do not keep a set # of tables back for residents, so without a booking, there is nowhere you can enjoy a drink or sit indoors. If you enjoy lounging in a reception or enjoying an open bar/relaxing outside of your room then this is not the right hotel for you. There is no breakfast option included in the price, which we also found surprising for the rates being charged.
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