Severely disappointing - Daphne's London - Kaufe eine Reservierung
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🤮 1/5 - Severely disappointing
By 👻 @SP26, 07/30/2022 3:00 am
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I came today for a “bridal lunch” with my aunties and cousins and the service from start to finish was utterly disappointing. I made the reservation over the phone over 8 weeks ago, as soon as the date opened, as I was keen to celebrate my special occasion here, and specifically requested a nice table, in the conservatory if available. I was told they would try their best, but this should be fine. On arriving today, we were sat in one of the darkest corners of the restaurant, with barely any air conditioning. I asked to speak to the manager about the table booking who said a 21st birthday asked for the last table in the conservatory and specifically requested this on their booking so will be honoured. Even though I did too (I made the booking before they did). I asked if we could sit in a lighter part of the restaurant, as we wanted to take pictures and enjoy the setting. I was told this was not possible as they could not move tables together. I sat down and thought I’d forget about it and try to enjoy the rest of the meal. Rest of the meal was also a disaster, no side plates were given with the bread/oils so we ate off the table. Crumbs were not cleaned up and food was served on top, I had to specially request the crumbs to be cleaned. Cocktails were overfilled and split while serving, glasses became sticky but waitress did not seem to care. Took ages to get a member of staff’s attention for an order. “Congratulations” dessert was given (not complimentary) and served to the wrong person. The whole time, there was empty tables in the conservatory/light part of the restaurant and we were still sat in the dimly lit part. Whole experience was shambolic and ruined what was supposed to be a beautiful and special start to my wedding celebrations. Food was average and bill was over £500. Only recommend booking this place if you personally know the manager as they do not seem to pay attention to new customers. Will not be returning and do not recommend you book any special celebratory events here!
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