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🤮 1/5 - The server assistant Rachel was drinking on the job or
By 👻 @Michelle O., 03/19/2024 3:00 am
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The server assistant Rachel was drinking on the job or already drunk and made my experience at cowford unpleasant, uncomfortable, and unwelcoming. I attended this restaurant for a cooperate dinner . The company had rented out one of their private dining rooms just for us . We were greeted so nicely by the parking attendants and the hostess. As we walk in the room looked amazing, so esthetically pleasing and sophisticated. They appointed us to our seats and me and my colleagues were so exited for the night full of great food and good service. Our server started to go around the table taking drink orders and appetizers. She was so nice and patient with us asking her about the menu and recommendations. As the food start to come to the table , the server assistant Rachel is delivering our food . As she gets closer to me she trips on a chair and almost drops the food all over me . She puts the plates down on the table and turns around to apologize to me and I get hit with the reek of alcohol coming from this girl . It was so strong even my Collegue sitting next to me could smell it and we both looked at each other in disbelief. As she was exiting the dining room she was stumbling and even bumped into one of her colleagues . As they came back to clean up the table I see her trying to grab more plates and cups than she can handle ,so close to dropping everything . At this point me and my colleague just started to keep an eye out. As the night went by our server came by to ask if we needed anything (she was super attentive with us ). She began taking our dinner orders and probably after 20 minutes the food started arriving . Once again is the same server assistant delivering our entrées. I had moved back to give her some room to put the plates down . She put the plates down so aggressively that it knocked over the glass of wine and it spilled all over our side of the table and on my colleague pants . For a moment we thought the glass broke because it made a such a loud noise but it didn't . Once she put the plates down she turn to us and apologized for her behavior. We told her it was okay and not to worry about it. It was clear what state she was in but all I can focus on was the smell of alcohol coming from this girl . Me and my colleague watched in disbelief as this girl tried to get through the night . She was all over the place, moving super slow, slurring her words trying to apologize to us and stumbling her steps . The dinner went on and we just enjoyed the delicious food while trying to ignore what just happen. Little after dinner me and my friend go to the ladies room and see her in there trying to put something in her pocket as quickly as possible but she got startle as me and friend walked in. She drops it on the floor and all I could see was a small baggie so she hurried to pick it up from the floor and leave the bathroom . I wasn't exactly sure what i had just saw because I wasn't trying to pay her much attention but my friend believed it was some kind of illegal substances . I was left even more speechless. As the night came to an end we made our server aware of everything we had experience and witnessed through out the night . She apologized for the girls behavior and reassured us that management was going to be made aware of the situation . She also recommended it us to leave a review of our experience. The restaurant ambiance was incredible and over the top . The food was delicious 10/10 . I would totally go back to this place but I would sit at the bar and if you happen to get this girl Rachel I recommend requesting another server assist because she was terrible and drunk. Management have to do better hiring qualified employees for such a high quality restaurant. This girl should be fired for that kind of behavior in my opinion . I hope they take disciplinary action against this because she did not care about how she made the facility or her Collegues look when everyone else was working super hard .
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